At a Glance
- Tasks: Be the friendly face helping customers navigate our services and support.
- Company: Join BaptistCare, a leading purpose-led care organisation with over 110 years of experience.
- Benefits: Enjoy flexible hybrid working arrangements and a supportive team environment.
- Other info: Exciting opportunity for career growth in a dynamic and caring community.
- Why this job: Make a genuine difference in people's lives through outstanding customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
9-month max term full-time opportunity | Based at Macquarie Park, NSW. Enjoy flexible, hybrid working arrangements within a supportive and collaborative team.
We are seeking a customer-focused Customer Engagement Centre Advisor to join our Customer Engagement team. As a trusted first point of contact for prospective BaptistCare customers, you will respond to enquiries, provide information about our services, and support customers, families and referrers through their decision-making journey. You will build strong relationships, manage follow-up activities, maintain accurate customer records, and work closely with internal teams to deliver an exceptional customer experience. This is an exciting opportunity for someone who enjoys connecting with people, solving problems and making a genuine difference through outstanding customer service.
About you:
- A Certificate III, degree or equivalent qualification in administration, or relevant experience within customer service, administration, aged care or community services.
- Proven customer service skills and the ability to communicate with empathy, warmth and professionalism.
- Strong decision-making and problem-solving capabilities.
- Well-developed written and verbal communication skills.
- Sound administrative, organisational and time-management skills.
- Confidence using Microsoft Outlook, Excel and Word.
- The ability to learn and work effectively across multiple systems and databases.
- Flexibility to work a 7.6-hour rostered shift between 8.00 am and 6.00 pm, Monday to Friday.
Desirable:
- Previous contact centre experience.
- Knowledge or experience within aged care or community services.
- At least three years’ experience in a customer service or similar role.
- An understanding of the Australian aged care sector.
If you are passionate about creating positive customer experiences and helping people navigate the services and support available to them, we would love to hear from you!
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
If you would like to be considered for this role, please click ‘Apply’ and attach your resume. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
Successful applications will be subject to a variety of background checks including a police background check via our online police check system.
Customer Engagement Centre Advisor employer: BaptistCare
BaptistCare is an exceptional employer that prioritises a supportive and collaborative work culture, offering flexible hybrid working arrangements at our Macquarie Park location. As a Customer Engagement Centre Advisor, you will have the opportunity to make a meaningful impact by helping customers navigate our services, while also benefiting from professional growth opportunities within a purpose-led organisation dedicated to enriching lives through community care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Centre Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BaptistCare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BaptistCare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BaptistCare:Your cover letter is your chance to shine! Tell us why you want to work at BaptistCare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BaptistCare!
How to prepare for a job interview at BaptistCare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
