At a Glance
- Tasks: Provide compassionate support to individuals facing homelessness and mental health challenges.
- Company: Join a leading Christian care organisation dedicated to making a difference.
- Benefits: Competitive salary, financial discounts, wellness programs, and career development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while growing your skills in a supportive environment.
- Qualifications: Diploma in Community Services or related field; experience in case management preferred.
Max Term Fulltime role based in Woolloomooloo until July 2027. Hours 8.30am-4.30pm Monday - Friday.
About the Role:
We are seeking a compassionate and experienced Case Worker to deliver high-quality, person-centred support to individuals experiencing or at risk of homelessness, alongside mental health and/or alcohol and other drug (AOD) challenges. Working within our Community Services team, you will play a key role in creating safe, inclusive, and trusted environments where people feel supported and empowered. This is a dynamic, generalist role where you will work alongside individuals to understand their unique circumstances and goals, providing holistic case management, practical support, advocacy, and referrals. You will collaborate with internal and external services to coordinate care and support people to achieve stability, wellbeing, and greater independence.
About You:
You are a values-driven professional who is passionate about supporting people experiencing complex and intersecting challenges. You bring experience in case management across homelessness, mental health and/or AOD settings, with a strong understanding of trauma-informed and strengths-based practice. You approach your work with empathy, respect, and sound judgement, and are confident navigating complex situations. You are a collaborative team player who can build strong relationships with clients and stakeholders, and you’re committed to supporting people to achieve meaningful, sustainable outcomes.
Essential Qualifications & Experience:
- Qualifications in Community Services, Social Work, Counselling, or other relevant fields (Diploma minimum)
- Experience working in case work or counselling roles with women, children and young people who have experienced Domestic and Family Violence
- Experience in social or community work, counselling, and group facilitation
Key Benefits:
- SCHADS Level 3 plus super and NFP salary packaging benefits
- Financial, retail and lifestyle discounts and benefits
- Access to in-house learning and development programs to assist your career growth
- Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling service
About Us:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.
Please note: This position is being managed directly by our internal Talent Acquisition team. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
Case Worker employer: BaptistCare
BaptistCare is an exceptional employer that prioritises a supportive and collaborative work culture, offering flexible hybrid working arrangements at our Macquarie Park location. As a Customer Engagement Centre Advisor, you will have the opportunity to make a meaningful impact by helping customers navigate our services, while also benefiting from professional growth opportunities within a purpose-led organisation dedicated to enriching lives through community care.
StudySmarter Expert Advice🤫
We think this is how you could land Case Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at BaptistCare.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from BaptistCare!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like BaptistCare, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at BaptistCare or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Case Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to BaptistCare:Before hitting send, make sure to tailor your application specifically to BaptistCare! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at BaptistCare
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
