At a Glance
- Tasks: Lead transformative projects to enhance operational excellence and improve workflows.
- Company: Join BaptistCare, a leading national care provider committed to making a difference.
- Benefits: Full-time role with competitive salary and the chance to shape future operations.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a meaningful impact on communities while driving innovation and change.
- Qualifications: Experience in business process redesign and strong stakeholder engagement skills.
The predicted salary is between 75600 - 92400 £ per year.
- 2 years Max-term (Full-time) Position | Based in Norwest NSW
- Lead enterprise-wide process transformation across a newly unified national organisation
- Drive operational excellence, innovation and sustainable business improvement
- Shape the future operating model of one of Australia's largest care providers
- Why You'll Love This Role
- As our
Business Process Re-Engineering Lead , you'll play a critical role in shaping how Baptist Care operates into the future. Reporting to the
General Manager, Transformation Management Office , you'll establish and lead an enterprise-wide process re-engineering capability that simplifies workflows, reduces duplication, improves accountability, and enhances both employee and customer experiences.
This is a unique opportunity to influence transformational change at scale, working closely with executives, senior leaders, and project teams to redesign the way we work across aged care, community services, housing and corporate functions.
This role offers the opportunity to
- Lead impactful transformation initiatives with national reach.
- Influence how work is delivered across a complex and purpose-driven organisation.
- Collaborate with passionate leaders committed to innovation and continuous improvement.
- Make a meaningful difference in the lives of the people and communities we support
What You'll Do
- Establish and lead Baptist Care's enterprise process re-engineering framework, methodology, governance and standards.
- Drive process redesign and continuous improvement initiatives across major transformation programs and strategic priorities.
- Develop and manage a prioritised pipeline of process improvement opportunities aligned to organisational goals.
- Facilitate discovery workshops, process mapping, future-state design and transformation initiatives.
- Partner with executives, operational leaders and project teams to optimise workflows, operating models and service delivery.
- Identify opportunities for automation, digital enablement, AI and analytics to improve efficiency and user experience.
- Lead benefits realisation activities and ensure improvements transition successfully into business-as-usual operations.
- Establish and grow a Process Re-Engineering Community of Practice across the organisation.
- Coach leaders, project teams and subject matter experts in process improvement disciplines and best practices.
- Provide strategic advice and recommendations through transformation governance forums.
- What You'll Bring
- Relevant tertiary qualification in Business, Transformation, Operations, Technology, Management or a related discipline.
- Demonstrated experience leading large-scale business process redesign, operating model transformation, merger integration or enterprise-wide improvement programs.
- Significant experience influencing senior stakeholders and driving outcomes across complex, matrixed organisations.
- Strong capability in process improvement, business transformation and organisational change.
- Experience facilitating workshops, solving complex business problems and delivering practical solutions.
- Excellent communication, stakeholder engagement and relationship management skills.
- Ability to balance strategic thinking with hands-on delivery.
- Highly Regarded
- Lean Six Sigma, Business Process Management, Service Design, Change Management or Project Management qualifications.
- Experience leveraging AI, automation, analytics or digital technologies to improve business performance.
- Experience establishing enterprise frameworks, methodologies or capability uplift programs.
- Consulting, transformation or enterprise improvement experience within large, complex organisations.
About Us
We are proud to be part of a newly merged care organisation that is known nationally as Baptist Care.
As a ‘for purpose’, Christian care organisation, we are committed to providing exceptional support and services across Australia.
Together Baptist Care (NSW, ACT and WA) with Baptcare (VIC, TAS, SA) and Baptist Care SA employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose.
From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve.
We strive to deliver care as it should be – with people right at the centre.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.
Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, NDIS worker screening check and a pre-employment medical.
Baptist Care – Transforming lives by expressing the love of Christ.*
Business Process Re-Engineering Lead employer: BaptistCare
BaptistCare is an exceptional employer that prioritises a supportive and collaborative work culture, offering flexible hybrid working arrangements at our Macquarie Park location. As a Customer Engagement Centre Advisor, you will have the opportunity to make a meaningful impact by helping customers navigate our services, while also benefiting from professional growth opportunities within a purpose-led organisation dedicated to enriching lives through community care.
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Re-Engineering Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Process Re-Engineering Lead at BaptistCare!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like BaptistCare or be willing to refer you for that Business Process Re-Engineering Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from BaptistCare who’s on the lookout for their next Business Process Re-Engineering Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Process Re-Engineering Lead role at BaptistCare!
We think you need these skills to ace Business Process Re-Engineering Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at BaptistCare. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at BaptistCare
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at BaptistCare. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
