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- Tasks: Be the friendly face that keeps our home running smoothly and supports residents with compassion.
- Company: Join BaptistCare, a purpose-driven organisation transforming lives for over 110 years.
- Benefits: Enjoy competitive pay, work-life balance, health support, and career development opportunities.
- Other info: Dynamic role with opportunities for personal growth and a welcoming workplace culture.
- Why this job: Make a meaningful difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in office administration, strong organisational skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Create a welcoming home where every resident, family member and colleague feels they truly belong. Take pride in being the steady, reliable presence that keeps our home running smoothly. Bring warmth and understanding to every interaction, making a meaningful difference each day. Be part of a supportive team that lifts one another up and works with shared purpose.
Permanent Full Time role working Monday - Friday 9am - 5pm.
About the role: If you’re someone who brings calm, care and structure to busy environments, this role will feel like home. As our Admin Officer at Dorothy Henderson Lodge, you’ll be the friendly face and dependable organiser who keeps our home running smoothly. Your work will be varied and meaningful. You’ll support residents and families with compassion, manage enquiries across phone, email and in person, maintain accurate records, prepare documents and reports, and ensure our office is organised and well‑run. You’ll assist with admissions and discharges, coordinate resident information, process accounts payable and receivable, reconcile trust accounts, and help maintain compliance through accurate documentation and timely follow‑up. You’ll be the person people turn to for clarity, support and solutions, and your contribution will directly enhance the experience of those who live and work here. This role suits someone who thrives on responsibility, enjoys helping others and takes pride in delivering exceptional service.
About the team: At Dorothy Henderson Lodge, you’ll join a warm, collaborative team who live our values every day. We welcome people wholeheartedly, support one another generously and work with shared purpose. You’ll be surrounded by colleagues who care deeply about residents, who celebrate each other’s strengths and who believe in creating a home where everyone feels safe, respected and included.
Why join us? At BaptistCare, we believe our people deserve the best. When you join us, you’ll enjoy:
- an hourly rate of $32.77 plus super
- competitive salary packaging benefits up to $18,550 tax-free
- Monday–Friday daytime hours supporting work-life balance
- discounted gym memberships and novated car leasing
- health and wellbeing support including free counselling, nutrition advice and chaplaincy
- career development with study assistance up to $3,000 per year
- access to learning programs including LinkedIn Learning
- a supportive, inclusive workplace where your contribution is valued
About you: You’re someone who brings order, empathy and initiative to everything you do. To succeed in this role, you will have:
- Proven experience in office administration with strong organisational skills
- Confidence using Word, Excel, Outlook and CRM systems
- Excellent communication and customer service skills
- Strong numeracy skills and experience with banking or reconciliations
- The ability to manage competing priorities and meet deadlines
- A proactive, solutions-focused approach
- Experience in aged care administration (desirable)
- A genuine passion for supporting residents, families and staff
About us: BaptistCare is a leading purpose-driven care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We support people to live well through aged care, home care, retirement living, community services, disability support and housing. Every day, we work to enrich lives through communities of care—supporting more than 70,000 customers, with the help of 12,000 employees and 2,000 volunteers across the country.
Important information: Applicants are encouraged to apply early as applications may be reviewed prior to the closing date. Successful candidates will undergo background checks including a national criminal history check, reference checks and, where applicable, WWCC, NDIS Worker Screening and a pre-employment medical. BaptistCare – transforming lives by expressing the love of Christ. Recruitment agencies: this role is managed by our internal Talent Acquisition team. Unsolicited CVs will not be accepted.
Admin Officer/Coordinator employer: BaptistCare
Contact Detail:
BaptistCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer/Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the aged care sector. A personal recommendation can go a long way in landing that Admin Officer role.
✨Tip Number 2
Prepare for the interview by researching BaptistCare and understanding their values. Show them you’re not just another candidate; you’re someone who truly aligns with their mission of creating a welcoming home for residents.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with residents and families, being able to convey warmth and clarity is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive team at Dorothy Henderson Lodge.
We think you need these skills to ace Admin Officer/Coordinator
Some tips for your application 🫡
Show Your Warmth: In your application, let your personality shine through! We want to see how you bring warmth and understanding to your interactions. Share examples of how you've made a difference in previous roles.
Be Organised: As an Admin Officer, organisation is key. Make sure your application is well-structured and easy to read. Highlight your organisational skills and any relevant experience that showcases your ability to keep things running smoothly.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BaptistCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Officer role at Dorothy Henderson Lodge. Familiarise yourself with the key responsibilities like managing enquiries and maintaining records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves a lot of interaction with residents and families, be ready to share examples of how you've provided exceptional customer service in the past. Highlight your ability to bring warmth and understanding to every interaction, as this is crucial for creating a welcoming environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle competing priorities. Think of specific situations where you’ve successfully managed multiple tasks or resolved conflicts, and be prepared to discuss these during the interview.
✨Emphasise Team Spirit
The team at Dorothy Henderson Lodge values collaboration and support. Be sure to express your enthusiasm for working in a team-oriented environment. Share experiences where you’ve contributed to a positive team dynamic and how you lift others up in your workplace.