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- Tasks: Support healthcare providers by managing customer orders and enquiries with a focus on exceptional service.
- Company: Join BAP Pharma, a fast-growing, award-winning pharmaceutical company with a vibrant culture.
- Benefits: Enjoy private medical insurance, life insurance, flexitime, and wellness programmes.
- Why this job: Be part of a dynamic team making a real difference in healthcare while developing your skills.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
- Other info: Opportunities for growth in a diverse and inclusive work environment.
The predicted salary is between 28000 - 36000 £ per year.
Location: Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!
BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service.
The Role:
Fluent in French, the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Responsibilities include:
- Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
- Processing customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
- Maintaining accurate data and documentation throughout the order lifecycle and escalating compliance issues as required.
- Building strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management.
- Supporting customer account setup and providing guidance on program-specific requirements.
- Confidently using internal systems (e.g., SAP) and staying updated on SOPs, training modules, and process changes.
- Contributing to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes.
Skills & Experience:
- A level or equivalent.
- Advanced fluency in French language.
- Experience in customer service or customer-facing administrative roles.
- Strong written and verbal communication skills.
- Strong attention to detail and accuracy in data handling.
- Customer-centric mindset with a proactive and solution-focused approach.
- Ability to work independently and make sound decisions when required.
- Highly organised with strong time-management skills.
- Flexible and adaptable to changing customer and program needs.
- Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.
BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles.
Customer Engagement Specialist in Marlow employer: BAP Pharma
Contact Detail:
BAP Pharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at BAP Pharma. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement. Think about how your experience aligns with their values of 'Promise Delivered' and be ready to share specific examples.
✨Tip Number 3
Show off your language skills! Since fluency in French is key for this role, make sure to highlight your language abilities during conversations and interviews. It’s a great way to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BAP Pharma team.
We think you need these skills to ace Customer Engagement Specialist in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Specialist role. Highlight your experience in customer service and any relevant skills, especially your fluency in French. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at BAP Pharma. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Be clear, concise, and professional in your language. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at BAP Pharma
✨Know Your Stuff
Make sure you understand BAP Pharma's mission and values, especially their focus on customer service and compliance. Familiarise yourself with the pharmaceutical industry, particularly around unlicensed medicines and Early Access Programs, so you can speak confidently about how your experience aligns with their needs.
✨Show Off Your Language Skills
Since fluency in French is a must, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in French, and don’t hesitate to switch languages if it feels natural. This will show your confidence and ability to communicate effectively with international partners.
✨Highlight Your Customer-Centric Approach
BAP Pharma is looking for someone who is passionate about customer service. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. This will illustrate your proactive and solution-focused mindset.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how they measure success in the Customer Engagement Specialist role, or what opportunities there are for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
