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- Tasks: Provide top-notch customer service for healthcare providers and manage orders efficiently.
- Company: Join BAP Pharma, a fast-growing and award-winning pharmaceutical company.
- Benefits: Enjoy private medical insurance, flexitime, and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team making a real difference in healthcare.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
- Other info: Diverse and inclusive work environment with excellent training and career growth opportunities.
The predicted salary is between 28800 - 38400 £ per year.
Location: Office Based, Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!
BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution.
We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story.
The Role:
- Fluent in French the Customer Service Advisor will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs.
- Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma's ethos of Promise Delivered.
Key Responsibilities:
- Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
- Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
- Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required.
- Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
- Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed.
- Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes.
- Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience.
Skills & Experience: To be successful in this role you must have:
- A level or equivalent.
- Advanced fluency in French language.
- Experience in customer service or customer-facing administrative roles.
- Strong written and verbal communication skills.
- Strong attention to detail and accuracy in data handling.
- Customer-centric mindset with a proactive and solution-focused approach.
- Ability to work independently and make sound decisions when required.
- Highly organised with strong time-management skills.
- Flexible and adaptable to changing customer and program needs.
- Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.
BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles.
BAP Pharma - Promise delivered. Our people are results driven, tenacious and customer focused.
French Speaking Customer Service Advisor in Marlow employer: BAP Pharma Ltd
Contact Detail:
BAP Pharma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor in Marlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BAP Pharma. Understand their values, recent achievements, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your French! Since this role requires advanced fluency, brush up on your language skills. Try role-playing customer service scenarios in French with a friend or even in front of the mirror. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer-centric mindset! During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlight your proactive approach and problem-solving skills to demonstrate that you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace French Speaking Customer Service Advisor in Marlow
Some tips for your application 🫡
Show Off Your French Skills: Since this role is all about being fluent in French, make sure to highlight your language skills right at the top of your application. Use clear and professional language to demonstrate your proficiency and ensure that your written communication shines!
Tailor Your Experience: We want to see how your past experiences align with what we're looking for. Be specific about your customer service roles and any relevant experience in pharmaceuticals or healthcare. This will help us see how you can contribute to our success story!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your data handling examples and ensure everything is accurate. This shows us you take pride in your work and understand the importance of compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about BAP Pharma and our amazing team!
How to prepare for a job interview at BAP Pharma Ltd
✨Brush Up on Your French
Since this role requires advanced fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research BAP Pharma thoroughly. Understand their core business operations, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their success story.
✨Prepare for Customer Scenarios
Think about common customer service challenges you might face in this role. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional service. This will demonstrate your customer-centric mindset.
✨Showcase Your Organisational Skills
Given the importance of accuracy and attention to detail in this position, be ready to discuss how you manage your time and keep track of multiple tasks. Share specific tools or methods you use to stay organised and ensure compliance with regulations.