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- Tasks: Support healthcare providers and manage customer orders for unlicensed medicines.
- Company: Join BAP Pharma, a fast-growing and award-winning pharmaceutical company.
- Benefits: Enjoy private medical insurance, flexitime, and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team making a real impact in healthcare.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
- Other info: Diverse and inclusive work environment with excellent training and career growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Location: Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!
BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA.
We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
The Role:
Fluent in French, the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma's ethos of Promise Delivered.
Key Responsibilities:
- Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
- Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
- Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required.
- Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
- Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed.
- Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes.
- Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience.
Skills & Experience:
- A level or equivalent.
- Advanced fluency in French language.
- Experience in customer service or customer-facing administrative roles.
- Strong written and verbal communication skills.
- Strong attention to detail and accuracy in data handling.
- Customer-centric mindset with a proactive and solution-focused approach.
- Ability to work independently and make sound decisions when required.
- Highly organised with strong time-management skills.
- Flexible and adaptable to changing customer and program needs.
- Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.
BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients.
BAP Pharma - Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
No agencies please.
Customer Engagement Specialist - Fluent in French in Marlow employer: BAP Pharma Ltd
Contact Detail:
BAP Pharma Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist - Fluent in French in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at BAP Pharma. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your customer service skills. Remember, they want someone who can engage with clients effectively, so be ready to share examples of how you've done this before.
✨Tip Number 3
Show off your French skills! If you're fluent, make sure to highlight this during your conversations. Maybe even throw in a few phrases during the interview to demonstrate your confidence and language prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BAP Pharma team.
We think you need these skills to ace Customer Engagement Specialist - Fluent in French in Marlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Specialist role. Highlight your experience in customer service and any relevant skills, especially your fluency in French. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with healthcare providers and partners, it’s crucial to demonstrate your strong written and verbal skills. Use clear and professional language in your application to reflect how you would communicate with our customers.
Highlight Your Attention to Detail: We’re looking for someone who is meticulous and organised. In your application, mention specific examples where your attention to detail made a difference, whether in data handling or customer interactions. This will show us you’re the right fit for maintaining compliance and accuracy.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting journey at BAP Pharma!
How to prepare for a job interview at BAP Pharma Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Engagement Specialist and the specifics of working in the pharmaceutical industry. Brush up on relevant regulations and be ready to discuss how your experience aligns with the job requirements.
✨Show Off Your French Skills
Since fluency in French is a must, practice speaking and writing in French before the interview. Be prepared to answer questions in French to demonstrate your language proficiency and comfort level.
✨Customer-Centric Mindset
Prepare examples from your past experiences that showcase your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the role might face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
