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For Companies At a Glance
- Tasks: Be the go-to person for healthcare providers, managing orders and customer enquiries.
- Company: Join BAP Pharma, a rapidly growing and award-winning pharmaceutical company.
- Benefits: Competitive salary, bonus plan, and opportunities for professional growth.
- Other info: Join a team that values diversity and offers exciting career prospects.
- Why this job: Make a real difference in healthcare while working in a dynamic environment.
- Qualifications: Fluency in French and a passion for exceptional customer service.
The predicted salary is between 36000 - 60000 £ per year.
BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling/Global Storage & Distribution and Medicines Access. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in the UK, Germany and the USA.
We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!
THE ROLE
Fluent in French, the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma’s ethos of Promise Delivered.
Key Responsibilities
- Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
- Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
- Maintain accurate data and documentation throughout the order lifecycle and escalation of compliance issues (e.g., complaints, excursions) as required.
- Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
Customer Engagement Specialist in Marlow employer: Bap Pharma Group Limited
Contact Detail:
Bap Pharma Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Engagement Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand BAP Pharma's ethos of 'Promise Delivered' and think about how you can embody that in your responses. Show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in customer service and how it aligns with the responsibilities of the Customer Engagement Specialist role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s make it happen!
We think you need these skills to ace Customer Engagement Specialist in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Specialist role. Highlight relevant experience and skills that match the job description, especially your customer service expertise and any language skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Be sure to mention your fluency in French and any experience with healthcare providers.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and professionally. Use concise language and check for any typos or grammatical errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bap Pharma Group Limited
✨Know Your Stuff
Before the interview, make sure you understand BAP Pharma's mission and values. Familiarise yourself with their services, especially around customer engagement and compliance. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Language Skills
Since fluency in French is a requirement, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in French, and don’t hesitate to switch languages if it feels natural. This will show that you're confident and capable of handling customer interactions.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you provided exceptional customer service. Be ready to discuss how you managed enquiries, processed orders, or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in customer engagement, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.