At a Glance
- Tasks: Deliver warm, joyful service and create great guest experiences.
- Company: BAO Battersea, a vibrant restaurant with a unique story.
- Benefits: Up to 50% off food, rewards for living BAO values, and tailored development plans.
- Other info: Flexible rotas and opportunities for personal growth.
- Why this job: Join a fun team and learn in a fast-paced, exciting environment.
- Qualifications: Positive attitude, team player, and willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
BAO Battersea is looking for a Front of House Team Member to join the team and help deliver warm, joyful service every day - whether that’s on the floor, behind the bar, or running food with energy and care. This role is ideal for someone who loves hospitality, works well in a team, and brings positive energy to every shift, no matter the role they’re in.
The Restaurant BAO Noodle Shop in the iconic Battersea Power Station. Perch around the expansive wrap‑around counter, where chefs serve bowlfuls of beef noodle soup, xiao chi and BAO. Bao's goal is to create restaurants that offer a different experience to each other, inspired by our founder's upbringing and travels around Asia. Each restaurant within the group has a unique menu and a different story.
The Position At BAO, we do things properly - from how we welcome guests to how we support each other on shift. As a FOH Team Member, you could be working a section, running dishes, or making drinks behind the bar. Whatever the role, you’ll be part of creating a calm, confident atmosphere and consistently great guest experiences. You don’t need loads of experience, just a great attitude, attention to detail, and a willingness to learn. We’ll teach you everything else.
Responsibilities
- Running food and drinks with speed and care
- Working a section and guiding guests through the BAO experience
- Preparing drinks or supporting bar service, depending on the shift
- Helping keep the restaurant clean, organised, and ready for service
- Communicating clearly with your team to keep things flowing smoothly
- Learning about the menu, service style, and guest care standards
Qualifications
- A friendly, positive presence - someone who genuinely enjoys hospitality
- Comfortable multitasking and working in a fast‑paced environment
- Supportive and kind - a real team player who helps others and leads with care
- A good communicator who takes direction well and isn’t afraid to ask questions
- A strong work ethic and pride in doing things properly
Benefits
- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices
Rewards & Recognition
- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team
Growth & Development
- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips
Work-Life Balance
- Rotas released two weeks in advance so you can plan ahead
Milestones
- Perks to celebrate work anniversaries milestones
The Group BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu. At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.
Team Member employer: BAO
BAO in Greater London is an exceptional employer that fosters a vibrant work culture where team members are encouraged to grow and develop their skills in the hospitality sector. With benefits such as paid overtime and discounts across all BAO restaurants, employees enjoy a rewarding experience while contributing to joyful service in a dynamic environment. Join us to be part of a supportive team that values your contributions and offers opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like BAO.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at BAO and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at BAO!
How to prepare for a job interview at BAO
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at BAO. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at BAO. Your motivation can often outweigh experience, so let that passion shine through!
