At a Glance
- Tasks: Lead the front of house team and create memorable guest experiences.
- Company: BAO Battersea, a vibrant restaurant group with a unique Taiwanese-inspired concept.
- Benefits: Work-life balance, personalised development plans, and discounts across all BAO restaurants.
- Other info: Celebrate milestones with extra perks and enjoy team events.
- Why this job: Join a passionate team and thrive in a fast-paced, supportive environment.
- Qualifications: Experience in a high-quality restaurant and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
BAO Battersea is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail. At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you’ll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff. You’ll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver. This is a leadership role for someone who’s passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency.
The Position
- Supporting the GM in the daily running of the restaurant - leading service and managing the pace, energy, and flow of the floor
- Creating memorable guest experiences through warm, thoughtful service
- Coaching and developing the FOH team - leading training, check‑ins, and ongoing support
- Helping with rota planning & stock management
- Upholding high standards across guest care, cleanliness, safety, and BAO brand presentation
- Acting as a calm, capable leader on shift - someone the team can rely on and learn from
What we’re looking for:
- Experience as an Assistant General Manager or Assistant Manager in a high‑quality, fast‑paced restaurant
- A natural team leader - clear communicator, approachable, and focused on people’s growth
- A strong sense of what great guest experience looks like - and how to deliver it consistently
- Confidence in shift management, floor coordination, and basic back‑office tasks
- A hands‑on, positive attitude and a genuine love for hospitality
The Benefits
- Work‑Life Balance: 6 shifts across 5 days, with a maximum of one double shift - paid overtime - rotas released two weeks in advance so you can plan ahead.
- Growth & Development: personalised development plans tailored to your goals - access to School of BAO, a series of talks, workshops and fieldtrips - up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry - access to curated wine and meat suppliers at trade prices.
- Rewards & Recognition: BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop - BAO Pyramid Scheme - earn up to £500 for referring someone to join the team.
- Milestones: extra holiday and perks to celebrate work anniversaries and milestones.
- Celebrations: part of the culture includes team celebrations and events.
The Group BAO, founded in 2013, has grown to 7 restaurants across London, each offering a unique Taiwanese‑inspired experience through design and menu.
Assistant General Manager in London employer: BAO
BAO Battersea is an exceptional employer that prioritises a supportive and joyful work environment, making it an ideal place for those passionate about hospitality. With a strong focus on employee growth through personalised development plans and access to unique training opportunities, team members are encouraged to thrive both personally and professionally. The vibrant culture at BAO, combined with generous benefits like flexible rotas and rewards for living the BAO values, ensures that every staff member feels valued and part of a close-knit community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BAO or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show your passion for hospitality during interviews. Share stories about how you've created memorable guest experiences or led a team through busy shifts. We love hearing about your hands-on approach!
✨Tip Number 3
Be prepared to demonstrate your leadership skills. Think of examples where you’ve coached or developed a team. We want to see that you can inspire others and create a supportive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BAO family.
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences and how you lead with kindness.
Be Specific About Your Experience:We want to know what makes you a great fit for the Assistant General Manager role. Detail your previous experience in high-quality, fast-paced restaurants and how you've successfully managed teams and operations.
Highlight Your Leadership Skills:As a natural team leader, it's important to showcase your communication style and approachability. Include examples of how you've coached and developed team members in past roles.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with BAO.
How to prepare for a job interview at BAO
✨Know the BAO Story
Before your interview, take some time to learn about BAO's unique story and its founder's inspiration. Understanding the brand's ethos will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed service flow, or resolved conflicts. This will highlight your capability to create a supportive environment for both guests and staff.
✨Emphasise Guest Experience
BAO values great guest experiences, so be ready to discuss what exceptional service looks like to you. Share specific instances where you've gone above and beyond to ensure customer satisfaction, and how you plan to instil that same passion in your team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if BAO is the right fit for you.
