At a Glance
- Tasks: Lead a vibrant restaurant team and create joyful guest experiences.
- Company: BAO Shoreditch, a fun and creative dining destination in East London.
- Benefits: Growth opportunities, work-life balance, discounts, and a chance to visit Taiwan.
- Other info: Join a supportive culture with personalised development plans and exciting perks.
- Why this job: Be a driving force in hospitality while inspiring your team and guests.
- Qualifications: Experience in high-quality hospitality and a passion for food and people.
The predicted salary is between 35000 - 45000 £ per year.
BAO Shoreditch is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences. At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you'll be the driving force behind one of our restaurants, leading the team day‐to‐day and creating an environment where people feel inspired to do their best work.
You'll take ownership of the restaurant's performance, balancing the guest experience with team culture and business results. You'll coach, guide, and motivate your managers and front‐line teams, ensuring that service runs smoothly and with warmth - all while keeping an eye on the bigger picture. This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.
The restaurant is tucked into East London's creative hub, BAO Shoreditch takes its cue from the bustling beef noodle shops of Taiwan - reimagined with a playful, London twist. Upstairs, guests enjoy rich bowls of beef noodle soup, signature BAOs, and a menu full of bold Taiwanese flavours. Downstairs, there's a bar and private KTV room, a unique space for late‐night drinks, group dining, and the occasional sing‐along. It brings a fun, unexpected layer to the Shoreditch experience.
The Position
- Leading the restaurant team - setting the tone, energy, and pace across both service and operations
- Building and developing a culture where the team feels supported, proud, and motivated
- Driving performance by balancing guest experience, people development, and financial results
- Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
- Working closely with Operations and the wider BAO team to deliver projects and initiatives
- Upholding high standards across hospitality, food quality, and compliance
What we're looking for:
- Experience leading a busy, high‐quality hospitality business
- A natural leader who coaches with kindness and consistency
- Strong organisational and financial management skills
- Someone who thrives on creating joyful guest experiences and strong team cultures
- A love of food, drink, and hospitality - and a desire to keep learning and improving
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you can look forward to:
- A supportive, people‐first culture
- Access to the School of BAO, a series of talks, workshops and fieldtrips
- Personalised development plans to help you shape your future
- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices
- A chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we do
- Extra holiday and perks to celebrate work anniversaries and milestones
General Manager employer: BAO
BAO Shoreditch is an exceptional employer that prioritises a supportive and people-first culture, making it a fantastic place for those passionate about hospitality. With a focus on personal growth through the School of BAO and a commitment to work-life balance, employees enjoy generous benefits including discounts, paid overtime, and opportunities for immersive experiences in Taiwan. Join us in a vibrant East London setting where you can lead with kindness and inspire your team while creating joyful guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at BAO. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for hospitality! When you get the chance to meet with the team, share your love for creating joyful guest experiences. Let them see your enthusiasm and how it aligns with BAO's values.
✨Tip Number 3
Prepare for the interview by researching BAO's culture and menu. Bring ideas on how you can contribute to their unique vibe and help elevate the guest experience even further.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the BAO family.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how you create joyful guest experiences and foster a supportive team culture. Share specific examples that highlight your passion and commitment.
Be Authentic:We value kindness and consistency, so be yourself in your application. Don’t just list your qualifications; tell us about your journey in the hospitality industry and what makes you a natural leader. Authenticity goes a long way!
Tailor Your Application:Make sure to customise your application for the General Manager role at BAO Shoreditch. Highlight your experience leading busy hospitality teams and how you've balanced guest satisfaction with team development. Show us why you're the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our BAO family!
How to prepare for a job interview at BAO
✨Know the BAO Vibe
Before your interview, dive into the BAO culture. Familiarise yourself with their menu, values, and the overall atmosphere they create. This will help you connect your experience to their mission of delivering joyful guest experiences.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach, especially how you coach and motivate teams with kindness and consistency. Think of specific situations where you've turned challenges into opportunities for growth within your team.
✨Balance is Key
Be ready to discuss how you balance guest experience with team culture and financial results. Share strategies you've used in the past to ensure both guests and staff feel valued while achieving business goals.
✨Ask Thoughtful Questions
Prepare insightful questions about BAO's future projects or team development initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
