At a Glance
- Tasks: Lead the front of house team and create memorable guest experiences.
- Company: BAO Battersea, a vibrant restaurant group with a unique Taiwanese-inspired concept.
- Benefits: Work-life balance, personalised development plans, and discounts across all BAO restaurants.
- Other info: Celebrate milestones with extra perks and be part of a fun team culture.
- Why this job: Join a passionate team and thrive in a fast-paced, supportive environment.
- Qualifications: Experience in a high-quality restaurant and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
BAO Battersea is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail. At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you’ll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff. You’ll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver. This is a leadership role for someone who’s passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency.
The Position
- Supporting the GM in the daily running of the restaurant - leading service and managing the pace, energy, and flow of the floor
- Creating memorable guest experiences through warm, thoughtful service
- Coaching and developing the FOH team - leading training, check‑ins, and ongoing support
- Helping with rota planning & stock management
- Upholding high standards across guest care, cleanliness, safety, and BAO brand presentation
- Acting as a calm, capable leader on shift - someone the team can rely on and learn from
What we’re looking for:
- Experience as an Assistant General Manager or Assistant Manager in a high‑quality, fast‑paced restaurant
- A natural team leader - clear communicator, approachable, and focused on people’s growth
- A strong sense of what great guest experience looks like - and how to deliver it consistently
- Confidence in shift management, floor coordination, and basic back‑office tasks
- A hands‑on, positive attitude and a genuine love for hospitality
The Benefits
- Work‑Life Balance: 6 shifts across 5 days, with a maximum of one double shift - paid overtime - rotas released two weeks in advance so you can plan ahead.
- Growth & Development: personalised development plans tailored to your goals - access to School of BAO, a series of talks, workshops and fieldtrips - up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry - access to curated wine and meat suppliers at trade prices.
- Rewards & Recognition: BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop - BAO Pyramid Scheme - earn up to £500 for referring someone to join the team.
- Milestones: extra holiday and perks to celebrate work anniversaries and milestones.
- Celebrations: part of the culture includes team celebrations and events.
The Group BAO, founded in 2013, has grown to 7 restaurants across London, each offering a unique Taiwanese‑inspired experience through design and menu.
Assistant General Manager employer: BAO
BAO Battersea is an exceptional employer that prioritises a supportive and joyful work environment, making it an ideal place for those passionate about hospitality. With a strong focus on employee growth through personalised development plans and access to unique training opportunities, team members are encouraged to thrive both personally and professionally. The vibrant culture at BAO, combined with generous benefits like flexible rotas and rewards for living the BAO values, ensures that every staff member feels valued and part of a close-knit community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BAO or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show your passion for hospitality during interviews. Share stories about how you've created memorable experiences for guests or supported your team. We love hearing about real-life examples that showcase your leadership skills!
✨Tip Number 3
Be prepared to demonstrate your skills on the spot. Whether it’s managing a mock shift or handling a tricky guest scenario, we want to see how you handle pressure and lead with kindness. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BAO family. Let’s make it happen!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences and how you lead with kindness.
Be Specific About Your Experience:We want to know what makes you a great fit for the Assistant General Manager role. Detail your previous experience in high-quality, fast-paced restaurants and how you've successfully managed teams and operations.
Highlight Your Leadership Skills:As a natural team leader, it’s important to showcase your communication style and approachability. Talk about how you’ve coached and developed team members in the past, and how you create a supportive environment.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with BAO.
How to prepare for a job interview at BAO
✨Know the BAO Story
Before your interview, dive into the history and ethos of BAO. Understand the founder's journey and how it shapes the restaurant's unique offerings. This will not only show your genuine interest but also help you connect your passion for hospitality with their mission.
✨Showcase Your Leadership Style
As an Assistant General Manager, you'll be leading a team. Be ready to discuss your leadership approach and provide examples of how you've successfully coached and developed team members in the past. Highlight your ability to create a supportive environment that aligns with BAO's values.
✨Demonstrate Guest Experience Knowledge
Prepare to talk about what great guest experience means to you. Think of specific instances where you’ve gone above and beyond to ensure guests leave happy. This is crucial for a role focused on creating memorable experiences at BAO.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your ability to thrive in a busy environment. Prepare examples of how you've managed service flow and energy during peak times. Showing that you can remain calm and effective under pressure will resonate well with the interviewers.
