At a Glance
- Tasks: Lead a vibrant restaurant team and create joyful guest experiences.
- Company: BAO Marylebone, a warm and supportive hospitality environment.
- Benefits: Work-life balance, paid overtime, and personalised development plans.
- Other info: Enjoy perks like discounts, rewards, and fun social clubs.
- Why this job: Be a driving force in a dynamic restaurant and inspire your team.
- Qualifications: Experience in high-quality hospitality and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
BAO Marylebone is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences. At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you'll be the driving force behind one of our restaurants, leading the team day-to-day and creating an environment where people feel inspired to do their best work. You'll take ownership of the restaurant's performance, balancing the guest experience with team culture and business results. You'll coach, guide, and motivate your managers and front-line teams, ensuring that service runs smoothly and with warmth – all while keeping an eye on the bigger picture. This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.
Set back from the tracks of Oxford Street, in St. Christopher's Place Marylebone, is our translation of a Taiwanese xiao chi house. All the Classic BAOs you know with the added pleasure of freshly folded dumplings and xiao chi snacks.
What you'll be doing:
- Leading the restaurant team – setting the tone, energy, and pace across both service and operations
- Building and developing a culture where the team feels supported, proud, and motivated
- Driving performance by balancing guest experience, people development, and financial results
- Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
- Working closely with Operations and the wider BAO team to deliver projects and initiatives
- Upholding high standards across hospitality, food quality, and compliance
What we're looking for:
- Experience leading a busy, high-quality hospitality business
- A natural leader who coaches with kindness and consistency
- Strong organisational and financial management skills
- Someone who thrives on creating joyful guest experiences and strong team cultures
- A love of food, drink, and hospitality – and a desire to keep learning and improving
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:
- Work-Life Balance: 6 shifts across 5 days, with a maximum of one double shift. Paid overtime. Rotas released two weeks in advance so you can plan ahead.
- Growth & Development: Personalised development plans tailored to your goals. Access to School of BAO, a series of talks, workshops and fieldtrips.
- Perks & Discounts: 50% off food and drink across all BAO and JKS restaurants. Access to curated wine and meat suppliers at trade prices. Discounts on BAO retail and takeaway items.
- Rewards & Recognition: BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop. BAO Pyramid Scheme - earn up to £500 for referring someone to join the team.
- Milestones: Extra holiday and perks to celebrate work anniversaries and milestones.
- Celebrations: Annual Wei Ya company wide Party. BAO Social Clubs: Grandma's Home Cooking Club, Hot Pot Supperclub.
General Manager in London employer: Bao London Limited
BAO Marylebone is an exceptional employer that prioritises kindness, consistency, and the creation of joyful guest experiences. With a strong focus on employee growth through personalised development plans and access to the School of BAO, team members are encouraged to thrive in a supportive work culture that values both individual contributions and collective success. Located in the vibrant St. Christopher's Place, BAO offers a unique opportunity to be part of a passionate team dedicated to delivering high-quality hospitality while enjoying generous perks and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity at BAO or elsewhere.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a General Manager. Think about how you can showcase your leadership style and your passion for creating joyful guest experiences.
✨Tip Number 3
Don’t forget to research BAO Marylebone! Familiarise yourself with their values, menu, and culture. This will not only help you stand out in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BAO family and ready to lead with kindness and consistency.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating joyful guest experiences and how you’ve led teams with kindness and consistency.
Be Authentic and Personal:We want to get to know the real you! Use a conversational tone in your application and don’t be afraid to share personal anecdotes that reflect your leadership style and values. This helps us see how you’d fit into our BAO family.
Highlight Your Leadership Skills:Make sure to emphasise your experience in leading teams and driving performance. Talk about how you’ve coached and motivated others, and how you balance guest satisfaction with team culture and business results.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at BAO Marylebone.
How to prepare for a job interview at Bao London Limited
✨Know the BAO Culture
Before your interview, take some time to understand BAO's values and culture. They emphasise kindness, consistency, and creating joyful guest experiences. Reflect on how your own leadership style aligns with these principles and be ready to share examples from your past experiences.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare specific examples of how you've successfully coached and motivated teams in previous roles. Highlight any initiatives you've implemented that improved team morale or guest satisfaction.
✨Balance Guest Experience and Business Results
BAO is looking for someone who can balance the guest experience with financial performance. Be prepared to discuss how you've managed this balance in the past. Think about times when you had to make tough decisions that impacted both guests and the bottom line.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in the role and the company. Ask about their approach to team development or how they maintain high standards in hospitality. This not only shows your enthusiasm but also helps you gauge if BAO is the right fit for you.
