Nexum - Software Implementation & Deployment Specialist

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500.

About NEXUM Software: NEXUM Software provides invoice-to-cash solutions that help large corporates, professional services firms, and business process outsourcers optimise cashflow and improve operational efficiency. Our platform supports complex, high-volume processes and is trusted in business-critical environments. NEXUM is part of Banyan Software, a global software group with operations across Europe, North America, South America, and Asia. While NEXUM operates as a focused, autonomous business, we benefit from the stability, long-term outlook, and international presence of the wider Banyan group. Our SaaS based solutions are delivered through secure hosted environments, including multi-tenant platforms and dedicated single-tenant deployments, depending on client requirements.

The role: We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands-on implementation role, working closely with senior team members, support, and development. You will be involved in configuring environments, supporting data migrations, assisting with go-lives, and helping ensure clients are successfully onboarded onto the platform. This is not a software development role and not general IT support. It is a specialist role focused on software deployment, implementation quality, and client readiness.

What you will be doing:

• You will support the implementation of NEXUM for new client onboardings, upgrades, and environment changes.
• You will assist with provisioning and configuring hosted environments across NEXUM’s multi-tenant and dedicated single-tenant platforms.
• You will support data migration activities using Microsoft SQL Server, including running scripts, validating data, and escalating issues where required.
• You will assist with system configuration, user setup, permissions, and client specific settings.
• You will support testing, user acceptance phases, and go-live activities.
• You will work with internal teams to resolve implementation issues and coordinate fixes.
• You will maintain clear documentation of implementation steps and client specific configurations.
• You will provide early life support after go-live and help ensure a smooth handover into ongoing support.
• You will gradually take ownership of smaller or less complex implementations as your experience grows.

Essential experience and skills:

• Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
• Experience working with hosted or SaaS platforms.
• Exposure to multi-tenant systems or client specific environments.
• Working knowledge of Microsoft SQL Server, including executing scripts and supporting basic data migrations.
• Experience supporting Windows based applications or server environments.
• A basic understanding of networking concepts such as VPNs and secure access.
• Good troubleshooting skills and a methodical approach to problem solving.
• The ability to communicate clearly with both technical colleagues and non-technical users.
• A willingness to learn, take ownership, and grow into a more senior implementation role over time.

Nice to have experience:

• Experience working with legal, financial services, or regulated customers.
• Basic scripting or automation experience, for example PowerShell.
• Experience supporting system integrations or data imports.

Qualifications: A degree or equivalent experience in IT, Computer Science, or a related discipline is desirable but not essential. Practical experience and the ability to demonstrate real world implementation work is more important than formal qualifications.

What success looks like:

• Client implementations are delivered smoothly and with good support.
• Data migrations are accurate and well validated.
• Implementation tasks are completed reliably and documented clearly.
• Clients feel supported and prepared during onboarding and go-live.
• You continue to grow in confidence and responsibility within the implementation function.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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