Server/Waiter/Waitress

Position Scope

To ensure the achievement of departmental and the Resorts strategic goals, assist in the service delivery of a quality food & beverage products to customers. To be able to run a small event without supervision, to assist in the development of food & beverage products, services and training across the Resort. To assist in the smooth running and supervision of small to large banqueting events ranging from 5 to 500 guests. To action guests’ requests, enhance the guest experience and to resolve and guests’ problems. This position will be required to support across multiple outlets, and will involve set-up and operation of audio visual services.

Essential Functions

• To project a pleasant and positive professional image to all contacts at all times

• Supervise and lead the team during set-up, service, and teardown, under direction of the Assistant Banqueting Manager

• Allocate tasks to the team to ensure all duties are carried out thoroughly and on time

• Accurately and timely execute events, exactly as specified on Banqueting Event Orders

• Continually coach team members, reward high performance and manage underperformance accordingly. Support the onboarding and training of new team members

• Exhibit strong customer service skills at all times, be the point of contact for the event organiser, and handle any customer complaints with confidence and accuracy

• Provide excellent luxury service to all guests

• Take ownership of the set-up and operation of audio visual services such as microphone with PA, music, and screen/projector presentations.

Position Requirements

• Must be eligible to work in the UK.

• Must be able to communicate comfortably in both, written and spoken English.

• Previous experience in a similar banqueting, bar, or restaurant environment is essential.

• Previous experience in a supervisory role is highly desirable.

• Previous experience working across different outlets and/or service styles is desired.

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
• Uniforms – a uniform will be provided, and items will be laundered at the Company’s expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.