At a Glance
- Tasks: Manage customer orders and ensure smooth delivery while solving problems proactively.
- Company: Join Banner, the UK's largest schoolwear supplier, committed to sustainability and quality.
- Benefits: Enjoy 33 days holiday, early finishes in winter, and free on-site parking.
- Other info: B-Corp certified company promoting diversity and environmental responsibility.
- Why this job: Be a key player in enhancing student experiences through quality schoolwear.
- Qualifications: 3-5 years in account management or logistics with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proactive, detailed professional who thrives on building strong partnerships and solving problems before they escalate? We are seeking a Senior Account Liaison to act as a link between our major customer and wholesale business, ensuring smooth, timely, and accurate order fulfillment across our network. In this role, you will manage end-to-end order processes, coordinate with internal departments, and maintain exceptional service levels by leveraging critical path management and KPI tracking.
Banner is the largest schoolwear supplier in the U.K. and we are incredibly passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality whilst supporting retailers with the best industry-leading service.
Let's take a look at your day to day tasks:
- Serve as the primary contact for customers and suppliers across the order life-cycle.
- Manage order flow from PO through to delivery, resolving delays and issues proactively.
- Lead regular business reviews and performance check-ins with key stakeholders.
- Monitor KPIs such as OTIF, lead times, and compliance; lead root cause investigations when targets are missed.
- Support demand forecasting, capacity alignment, and process improvement initiatives.
- Collaborate cross-functionally with planning, logistics, warehouse, and quality control teams.
What attributes do I need:
- 3–5 years’ experience in major account management, supply chain coordination, customer/supplier relationship management, or logistics operations.
- Strong working knowledge of critical path/project management, KPIs, and distribution processes.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to analyze performance data and drive continuous improvement.
- Proficiency with standard office technology and ERP systems (Wilcom experience a plus).
What are my hours and working days:
This is a full time role working Monday to Friday from 08.30am to 5pm, with no weekend work.
When can I start:
Immediately.
What’s our location:
We are located in Trowbridge our head office, where there is plenty of free parking and good transport links.
Social environmental responsibility:
We are proud to be a B-Corp certified business. Gaining this status was a business-wide initiative with the cooperation of all our colleagues and we encourage our new starters to contribute in any way they can to this important issue.
Below are 5 things we want you to build into your day-to-day responsibilities:
- Switch off lights when the space is not being used.
- Switch off computers at the end of every day.
- If possible, avoid bringing in one-use plastic water bottles.
- Only fill up the kettle for the number of cups of hot drinks you are making.
- Dispose of waste responsibly by using our recycling processes.
Some of our benefits:
- Early finish during winter hours.
- 33 days holidays (including 8 bank holidays).
- Free on-site parking and so much more...
Banner is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.
If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.
This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.
Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk.
Experienced Account Manager in Trowbridge employer: Banner
At Banner, we pride ourselves on being the largest schoolwear supplier in the U.K., offering a vibrant work culture that values diversity and inclusion. As a B-Corp certified company, we not only focus on delivering high-quality products but also on creating a supportive environment for our employees, with opportunities for growth and development. Working at our Trowbridge site means you’ll enjoy free parking and excellent transport links, all while contributing to a mission that makes a positive impact on students and communities alike.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Account Manager in Trowbridge
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Banner and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Banner!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Banner keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Experienced Account Manager in Trowbridge
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Banner:This is your chance to really connect with the team at Banner. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Banner
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Banner.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Banner that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Banner. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
