Sales/Supply Service Representative in Sutton

Associate Sales/Supply Service Representative (SSR) – IMCD UK Ltd.

Hours: 37.5 (Mon-Fri). Salary: Competitive.

IMCD N.V., based in Rotterdam, The Netherlands, is a global distributor and formulator of speciality chemicals and ingredients. IMCD provides solutions that add sustainable value to the supply chain. The company is committed to service excellence and responsible business practices. In 2024, IMCD employed over 5,100 people and reported revenue of EUR 4,728 million. IMCD UK, based in Sutton, Surrey, employs over 300 people.

The SSR role is a customer service-based position that acts as the first point of contact for customers and suppliers, building strong relationships and delivering excellent service both internally and externally. SSRs support either the sales side or the purchasing side of the business (sometimes both).

• Sale-side – First point of contact for customers regarding order placement; receive customer orders primarily by email/phone and enter them into the ERP system; handle price queries and delivery delays; develop and maintain relationships with customers and colleagues; communicate effectively by email and phone with internal and external customers/colleagues; align with IMCD goals and values; handle and resolve customer complaints (damaged or delayed deliveries); manage workload efficiently and keep the ERP system up to date; contribute to efficient and supportive team working.
• Purchasing-side – Place supplier purchase orders in the ERP system; place orders based on customer/supplier requirements, stock levels, and product stock levels; handle price queries and delivery delays; maintain stock levels according to stock policies; develop and maintain good relationships with suppliers and colleagues; communicate effectively by email and phone with internal and external suppliers/colleagues; follow Best Practice in relation to IMCD goals and values; coordinate with third-party warehouses and hauliers to resolve PO queries (damages/delays); resolve purchase-related complaints and record areas for improvement; manage workload efficiently and keep the ERP system up to date; contribute to efficient and supportive team working.

• Excellent communication skills – essential for building relationships with customers and suppliers and for drafting professional emails; good listening to orders and instructions.
• Resilient and able to multi-task and work under pressure; able to adapt to varying and challenging situations.
• Solutions-focused – able to understand and assess situations quickly and implement improvements.
• Can-do attitude and initiative; willing to support the wider team.
• Team player who supports colleagues and works as part of a team.
• Highly numerate – comfortable working with numbers, quotes, orders, reports, and spreadsheets; able to spot discrepancies.
• IT skills – willingness to learn JDEdwards & Salesforce; proficient with Word and Excel; able to produce emails and letters.
• Administration experience is useful but not essential.
• GCSE (or equivalent) Maths and English grade C or higher.

• Over 5,100 staff globally, with 300+ in the UK.
• Modern office based in Sutton, near the high street and station.
• Monday to Friday 37.5 hour week; opportunity for hybrid working (up to 2 days – speak to the HR Team for more information).
• Great Company Benefits:
• Generous discretionary annual bonus scheme
• 25 days holiday plus bank holidays, with additional leave such as birthday, marriage/civil partnership, and moving home
• Generous pension scheme, plus life assurance and income protection cover
• Refreshments including fresh fruit, tea, coffee and soft drinks
• Cycle to work scheme, annual medical checks and seasonal flu jabs
• Access to extensive wellbeing services via the Employee Assistance Programme, including GP visits, physiotherapy, and mental health support
• Onsite yoga and physiotherapy
• Regular team and company-wide social events
• And more...