Hire Desk Controller

Banner Plant is part of Henry Boot, one of the UK’s leading land, property development, home building and construction businesses. Together, we are where great places start. Banner Plant is one of the leading plant hire specialists for construction, infrastructure and industry. We offer a wide range of products and services for sale and hire, and continually refresh our hire fleet, transport and service facilities. Operating from seven regional depots in the north of England, we have supplied the most modern, technically acceptable and competitive construction products and services for over 65 years. Our people are our passion and the driving force behind our achievements.

We're looking for an enthusiastic Hire Desk Controller to join our friendly team at our Derby depot.

• Work in accordance with all company systems, policies and procedures to support the effective management and monitoring of all hire desk activities whilst at the same time delivering against performance targets and customer expectations.
• Assist with the setting up of new hire contracts in line with company policy and procedures.
• Support with the creation of quotes (in line with given parameters).
• Help with negotiating on costs (within given parameters) for hire.
• Answer all calls and emails in line with service level expectations.
• Assist with the resolution of questions and queries in an appropriate and timely manner and in line with service level agreements.
• Flag any risks or issues to the Hire Manager / Depot Manager.
• Ensure that all systems and record keeping processes are fully utilised and information is accurate and kept up to date.
• Support with liaising with the Accounts Team to deal effectively and swiftly with existing and new customer account queries and/or questions.
• Liaise with workshop colleagues in relation to all hire activities so as to ensure effective and efficient management of all resources (people and equipment).
• Assist with working in close partnership with the transport team to ensure deadlines and expectations are met and managed.
• Support colleagues to ensure that all tools are presented in accordance with the company requirements and expectations.
• Assist with the sourcing of tools not available in Depot to satisfy hire requirements.
• Provide information as requested and expected so that management information / reports can be provided to the Tool Hire Manager and Depot Manager.

• Build, foster and maintain customer relationships through regular contact (virtual or face to face).
• Ensure that the Customer Relationship Management (CRM) system is fully utilised, managed in accordance with expectations and is updated on a regular basis e.g. lead generation, pipeline management, quotes and meeting notes.
• Build strong relationships with providers, partners and suppliers.
• Provide guidance, advice and support to customers in relation to products and services in line with training received.
• Maintain knowledge of existing customers’ business, operations and objectives.
• Build strong and close relationships with the Sales Team.

We are passionate about our people, and we are committed to your career development with us. You will have full access to our People Development team, and we encourage you to consider your personal development desires. We pride ourselves on fully supporting you in undertaking development and education to achieve your goals and objectives. We have a competitive and progressive benefits package to help shape and support you inside and outside of work.

We pay you a competitive salary – we are committed to promoting equality and diversity and gender pay parity. We will provide you with access to electric and hybrid vehicle leasing through our salary sacrifice scheme. We share our financial success with our bonus scheme. We invest in your future with our pension plan provided by AVIVA. We protect your loved ones by giving a life assurance benefit based on multiples of salary. We support you when you might have health concerns for you or your family with our Digital GP app. We will help you manage the balance of work and home with agile working (where possible) and flexibility to ensure that you can be there for those important life events. We give you 24 days of annual leave, with the ability to buy additional leave. We support a complete business closure between Christmas and New Year, which does not require you to use your annual leave entitlement. We give you enhanced pay if you take leave due to becoming a parent; however you become a parent. We support your career aspirations; we are committed to personal growth and internal talent development. We offer you access to our Cycle to Work salary sacrifice scheme, which includes access to e-bikes. We support you when you need external support with our Employee Assistance Programme.

We put our people first. As a responsible and inclusive employer, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We ensure our recruitment processes do not treat anyone less favourably. Should you wish to discuss any adjustments please contact our people team (people@henryboot.co.uk).