At a Glance
- Tasks: Carry out essential repairs and maintenance in customers' homes with a focus on quality.
- Company: Join Stonebridge Homes, a leading housebuilder with a strong reputation for quality.
- Benefits: Competitive salary, bonus scheme, enhanced holidays, private healthcare, and a company van.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real difference in people's homes.
- Qualifications: 5+ years in trades like joinery, plumbing, or decorating; great communication skills.
The predicted salary is between 31000 - 33000 £ per year.
Stonebridge Homes, part of Henry Boot, is a Leeds-based housebuilder with over 25 years' experience delivering premium, high-specification homes designed for modern living across Yorkshire, the North East and the Midlands. We create quality homes with character, each with a distinct sense of place - homes where families feel connected and part of a community. Stonebridge Homes has a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes. As the business grows, we are focused on retaining our strong dynamic culture with a committed and passionate workforce and our well-earned reputation for innovation and quality.
The purpose of this role is to safely and efficiently undertake remedial work in a customer's home to the standards and timescales set out by Stonebridge. The successful candidate will predominantly cover sites in the North-East and North Yorkshire. The ideal candidate will have time served and experience in one or more of the following trades: joiner, finishing joiner, painting and decorating, mastic, cosmetic surgeon, tiling, plumbing. You will be able to plan and organise your work, whilst demonstrating high levels of flexibility and have the ability to build rapport with customers and be committed to delivering high quality outcomes for customers.
KEY RESPONSIBILITIES- Ensure all work undertaken in a customer's home is done so in line with company health & safety policies and any associated risk assessments.
- Close out allocated build defects to the standard set out in the construction quality guide and within the agreed timescales.
- Consistently adhere to exceptional standards of behaviour and attitude when working in a customer's home. Act as an ambassador for our business and brand when interacting with customers and our supply chain partners.
- Maintain contact with the customer to provide them with timely decisions on workload and prioritisation changes.
- Raise any technical areas of development with the Maintenance Team Manager and be willing to undertake training to expand skill base.
- Remain flexible in approach to work and customers to respond to changing priorities whilst maintaining the ability to work to high standards under pressure.
- Demonstrate visible pride in the work undertaken.
- At least 5 years time served or experience in one or more of the following trades: joiner, finishing joiner, painting & decorating, mastic, cosmetic surgeon, tiling, plumbing.
- Full, clean driving licence.
- Great communication and rapport building skills.
- Committed to delivering high quality outcomes for our customers.
- Ability to work on own and as part of a team.
- Act as a role model for our values demonstrated via behaviour and attitude.
- Demonstrate high levels of flexibility and ability to plan and organise.
We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:
- Salary £31,000 - £33,000 dependent on experience.
- Discretionary Annual Staff Bonus Scheme.
- Enhanced holiday entitlement.
- Private Healthcare.
- Access to the Pension scheme.
- Company van will be provided.
Customer Experience Maintenance Technician in Leeds employer: Banner Plant Limited
Stonebridge Homes is an exceptional employer, offering a vibrant work culture that prioritises employee development and community connection. As a Customer Care Apprentice, you will benefit from a fully funded apprenticeship qualification, enhanced holiday entitlement, and private healthcare, all while gaining hands-on experience in a supportive environment. Join us in Leeds, where you can grow your career in housebuilding with a company that values its people and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Maintenance Technician in Leeds
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Customer Experience Maintenance Technician in Leeds
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Banner Plant Limited's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Banner Plant Limited. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Banner Plant Limited
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Banner Plant Limited.
