At a Glance
- Tasks: Support customers during their warranty period and resolve care issues effectively.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, car allowance, bonus scheme, enhanced holidays, and private healthcare.
- Other info: Enjoy hybrid working and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction and build valuable skills.
- Qualifications: Experience in customer care and excellent communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
The role involves providing support across our North‑East sites as a Customer Care Coordinator. The primary purpose is to manage and coordinate key administrative processes and support the effective resolution of customer care issues in line with company procedures. This role plays a vital part in ensuring an excellent customer experience throughout the two‑year warranty period.
The ideal candidate will have experience in a customer care environment, dealing with complaints by telephone and in writing. You will possess excellent customer service skills and a passion for delivering exceptional levels of customer care. To succeed, you will need to demonstrate high levels of self‑motivation, tenacity, and resilience.
KEY RESPONSIBILITIES- Support the customer for the full two-year warranty period, answering all enquiries and questions.
- Receive issue reports and questions by phone, email, and our bespoke customer care system and ensure they are logged correctly.
- Organise remedial work with contractors, Site Managers, or Customer Care Technicians as appropriate.
- Organise the diary and work schedule for Customer Care Technicians.
- Act as a point of contact for the customer, confirming access arrangements to the property when required.
- Visit customers as needed and provide them with updates and development notices as necessary.
- Track and report on defect history, particularly recurring problems.
- Arrange for urgent action in response to emergency situations.
- Liase with other departments and site trades to provide comprehensive responses to queries.
- Attend project team meetings for site-related issues.
- Experience of working in a customer care environment dealing with complaints by phone and in writing.
- Experience in providing excellent customer service with professionalism, representing the brand at all times.
- High levels of time management, organisation, and coordination skills.
- Excellent communication and rapport-building skills.
- Ability to remain calm under pressure, deal with difficult situations, and reach positive outcomes.
- Ability to manage own workload.
- Confident in using various software packages.
- Administratively competent and able to deliver to a high standard.
- Salary £31,000 dependent on experience.
- Car allowance £3,000.
- Discretionary Annual Staff Bonus Scheme.
- Enhanced holiday entitlement.
- Private Healthcare.
- Access to the Pension scheme.
- Supported hybrid working.
Customer Care Coordinator in Leeds employer: Banner Plant Limited
Join our dynamic Customer Care Team as a Customer Care Coordinator, where your passion for exceptional customer service will be valued and nurtured. Located in the North-East, we offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits such as a car allowance, private healthcare, and a discretionary annual bonus scheme. Experience a fulfilling career with us, where your contributions directly enhance customer satisfaction during their two-year warranty period.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer care field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer care scenarios. Think about how you'd handle complaints or tricky situations, and be ready to showcase your problem-solving skills. We want to see that passion for delivering exceptional customer service!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance of landing that Customer Care Coordinator role. We love seeing applications directly from candidates who are excited about joining our team!
We think you need these skills to ace Customer Care Coordinator in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer care shine through. We want to see that you genuinely care about delivering exceptional service and resolving issues effectively.
Tailor Your Experience:Make sure to highlight your relevant experience in customer care. We’re looking for examples of how you've dealt with complaints and provided support, so don’t hold back on those stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Banner Plant Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Coordinator role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the position and show your enthusiasm.
✨Prepare for Common Scenarios
Since this role involves dealing with customer complaints, prepare for questions about how you've handled difficult situations in the past. Think of specific examples where you turned a negative experience into a positive outcome. This will demonstrate your problem-solving skills and resilience.
✨Showcase Your Communication Skills
Excellent communication is crucial for this role. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you. This will help you build confidence and ensure you can convey your thoughts effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer care, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
