At a Glance
- Tasks: Support customers on their journey and enhance their experience in a fast-paced environment.
- Company: Join Stonebridge Homes, a leading housebuilder with over 25 years of experience.
- Benefits: Earn £14,560, enjoy enhanced holidays, private healthcare, and a fully funded qualification.
- Other info: Experience a supportive culture with opportunities for growth and development.
- Why this job: Kickstart your career in housebuilding while learning from industry professionals.
- Qualifications: Motivated, confident, and a team player with good communication skills.
The predicted salary is between 18000 - 25000 £ per year.
Stonebridge Homes, part of Henry Boot, is a Leeds‑based housebuilder with over 25 years’ experience delivering premium, high‑specification homes designed for modern living across Yorkshire, the North East and the Midlands. We create quality homes with character, each with a distinct sense of place – homes where families feel connected and part of a community.
We're looking for a motivated and enthusiastic Customer Care Apprentice to join our Customer Care team on a fixed term contract for the duration of the apprenticeship. This is a fantastic opportunity to gain valuable business experience while working towards a recognised qualification, learning from experienced professionals in a fast-paced and rewarding environment.
As a Customer Care Apprentice, you will play an important role in supporting our customer journey, helping homeowners receive the best possible service from the moment they move into their new home. As part of the Customer Care team you will:
- Support customers throughout their homeowner journey
- Assist with sending welcome communications and ensuring customers have access to our customer portal and reporting systems
- Help manage customer requests and progress routine customer care tasks
- Communicate site wide updates to customers and provide individual updates to specific customers when required
- Support the scheduling and coordination of maintenance appointments
- Send customer information, guidance and support material to enhance the customer experience
- Work closely with our sales and customer experience team to keep information in our customer portal up to date
- Undertake initial fact finding, as required, when customers raise complaints to support the customer care coordinator dealing with the issue
What we're looking for:
- Motivated and keen to learn
- Confident when talking to people
- Have good written and verbal skills
- Friendly and approachable
- A self-starter, will look to help
- A team player
- Happy to work in a busy environment
What you'll get:
- Apprenticeship salary, £14,560
- Fully funded apprenticeship qualification
- Enhanced holiday entitlement
- Private Healthcare
- Supported hybrid working
- Mentoring from experienced professionals
Customer Care Apprentice in Leeds employer: Banner Plant Limited
Stonebridge Homes is an exceptional employer, offering a vibrant work culture that prioritises employee development and community connection. As a Customer Care Apprentice, you will benefit from a fully funded apprenticeship qualification, enhanced holiday entitlement, and private healthcare, all while gaining hands-on experience in a supportive environment. Join us in Leeds, where you can grow your career in housebuilding with a company that values its people and fosters a sense of belonging.
