At a Glance
- Tasks: Coordinate hire desk activities and manage customer relationships in a dynamic team environment.
- Company: Join Banner Plant, a leading plant hire specialist with over 65 years of experience.
- Benefits: Enjoy competitive salary, flexible working, and a comprehensive benefits package.
- Other info: Opportunities for career development and a supportive work culture.
- Why this job: Be part of a passionate team that values your personal and professional growth.
- Qualifications: Strong communication skills and a desire to build customer relationships.
The predicted salary is between 30000 - 40000 £ per year.
Banner Plant is part of Henry Boot, one of the UK’s leading land, property development, home building and construction businesses. Together, we are where great places start. Banner Plant is one of the leading plant hire specialists for construction, infrastructure and industry. We offer a wide range of products and services for sale and hire, and continually refresh our hire fleet, transport and service facilities. Operating from seven regional depots in the north of England, we have supplied the most modern, technically acceptable and competitive construction products and services for over 65 years. Our people are our passion and the driving force behind our achievements.
We're looking for an enthusiastic Hire Desk Coordinator to join our friendly team at our Derby depot.
Hire Activities- Work in accordance with all company systems, policies and procedures to support the effective management and monitoring of all hire desk activities whilst at the same time delivering against performance targets and customer expectations.
- Assist with the setting up of new hire contracts in line with company policy and procedure.
- Support with the creation of quotes (in line with given parameters).
- Help with negotiating on costs (within given parameters) for hire.
- Answer all calls and emails in line with service level expectations.
- Assist with the resolution of questions and queries in an appropriate and timely manner and in line with service level agreements.
- Flag any risks or issues to the Hire Manager / Depot Manager.
- Ensure that all systems and record keeping processes are fully utilised and information is accurate and kept up to date.
- Support with liaising with the Accounts Team to deal effectively and swiftly with existing and new customer account queries and/or questions.
- Liaise with workshop colleagues in relation to all hire activities so as to ensure effective and efficient management of all resources (people and equipment).
- Assist with working in close partnership with the transport team to ensure deadlines and expectations are met and managed.
- Support colleagues to ensure that all tools are presented in accordance with the company requirements and expectations.
- Assist with the sourcing of tools not available in Depot to satisfy hire requirements.
- Provide information as requested and expected so that management information/reports can be provided to the Tool Hire Manager and Depot Manager.
- Build, foster and maintain customer relationships through regular contact (virtual or face-to-face).
- Ensure that the Customer Relationship Management (CRM) system is fully utilised, managed in accordance with expectations and is updated on a regular basis e.g. lead generation, pipeline management, quotes and meeting notes.
- Build strong relationships with providers, partners and suppliers.
- Provide guidance, advice and support to customers in relation to products and services in line with training received.
- Maintain knowledge of existing customers’ business, operations and objectives.
- Build strong and close relationships with the Sales Team.
We are passionate about our people, and we are committed to your career development with us. You will have full access to our People Development team, and we encourage you to consider your personal development desires. We pride ourselves on fully supporting you in undertaking development and education to achieve your goals and objectives. We have a competitive and progressive benefits package to help shape and support you inside and outside of work.
- We pay you a competitive salary – we are committed to promoting equality and diversity and gender pay parity.
- We will provide you with access to electric and hybrid vehicle leasing through our salary sacrifice scheme.
- We share our financial success with our bonus scheme.
- We invest in your future with our pension plan provided by AVIVA.
- We protect your loved ones by giving a life assurance benefit based on multiples of salary.
- We support you when you might have health concerns for you or your family with our Digital GP app.
- We will help you manage the balance of work and home with agile working (where possible) and flexibility to ensure that you can be there for those important life events.
- We give you 24 days of annual leave, with the ability to buy additional leave.
- We support a complete business closure between Christmas and New Year, which does not require you to use your annual leave entitlement.
- We give you enhanced pay if you take leave due to becoming a parent; however you become a parent.
- We support your career aspirations; we are committed to personal growth and internal talent development.
- We offer you access to our Cycle to Work salary sacrifice scheme, which includes access to e-bikes.
- We support you when you need external support with our Employee Assistance Programme.
We put our people first. As a responsible and inclusive employer, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We ensure our recruitment processes do not treat anyone less favourably, should you wish to discuss any adjustments please contact our people team (people@henryboot.co.uk).
We reserve the right to close this vacancy at any time in advance of the closing date. We are unable to accept applications from agencies who have not been directly instructed to act on our behalf, this includes communications shared with hiring managers, for more information, see the recruitment agency disclaimer on our Careers home page.
Hire Coordinator employer: Banner Plant Limited
At Banner Plant, part of Henry Boot, we pride ourselves on being an exceptional employer that values our people as the heart of our success. Located in Derby, we offer a supportive work culture with a strong focus on personal development, competitive benefits, and a commitment to work-life balance, ensuring that every team member can thrive both professionally and personally. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can grow your career in a leading plant hire specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Banner Plant Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Hire Coordinator at Banner Plant Limited.
We think you need these skills to ace Hire Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Banner Plant Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
