Customer Service Assistant in Altrincham

Let\’s take a look at the job.

William Turner is part of Banner Limited. A progressive business that is growing from strength to strength through its strategic acquisition plan and one that takes its responsibility to create a \’better place to work\’ for all its employees seriously.

In addition, as the UK\’s leading supplier of schoolwear, the company has placed enormous focus on \’doing the right thing\’ by implementing the most ambitious holistic sustainability strategy in the industry.

Your tasks will include:

• Providing general administrative support to colleagues.
• First answer on the Customer Service phone line (Microsoft Teams).
• Dealing with telephone and email enquiries including quotes to customers.
• Taking stock orders over the phone.
• Sending pre-production samples.
• Approving samples with external suppliers.
• Chasing orders.
• Importing orders and sending smart forms to customers.
• Assisting the Sales department with various projects.
• Sending/emailing order confirmations to customers.
• Liaising with staff in other departments and with external contacts.
• Updating Capsule CRM system with opportunities.

The kind of skills you will need are:

• Good attention to detail.
• Ability to stay calm under pressure.
• Good at juggling tasks and prioritising.
• A great team player.
• A desire to show initiative.
• Very good communication skills.
• Deal with clients professionally.
• Be organised and finish a number of tasks on a daily basis.
• Good computer skills.

And here are the attributes we are looking for:

• A friendly and welcoming manner
• Quick learner
• To respond courteously and effectively to requests from internal and external enquiries.
• contacts at all levels, via the telephone, email and in person
• Reliable, dependable and willing to ‘pitch in’ at all times
• High degree of confidentiality
• High level of personal presentation

Your working hours:

We work a 35 hours per week from 9 am to 5.00 pm Monday to Friday, with no weekend work.

Start date:

Immediate start

Our location & office:

We are based in Altrincham, with free parking and good public transport links. Our offices are modern and contemporary with plenty of day light.