Technical And Governance Consultant in Hove

Job Description

We’re looking for a Technical & Governance Consultant to join our Group Protection Claims team, offering up to £42,000 dependent on experience. This is a great opportunity to play a key role in driving quality, consistency and continuous improvement across claims, ensuring fair customer outcomes while supporting colleagues and shaping best practice.

What you’ll be doing:

• Conducting regular audits of claims decisions to ensure consistent and fair customer outcomes
• Assessing and managing appeals across Group Protection and IPB claims
• Developing and improving processes to support complaints handling and reduce root causes
• Analysing data, identifying trends and sharing insights to drive improvements
• Supporting the design and delivery of technical training across the claims teams
• Reviewing and enhancing claims philosophies, techniques and industry best practice
• Contributing to projects and process improvements across Group Protection
• Ensuring compliance with regulatory requirements and data protection standards

Who we’re looking for:

• Strong experience within Group Protection claims or a similar technical environment
• Good knowledge of Group Protection and IPB products
• Understanding of relevant legislation including GDPR and industry regulations
• Excellent analytical and problem‑solving skills
• Confidence in reviewing complex cases and making fair, balanced decisions
• Strong communication and stakeholder management skills
• Experience supporting training, coaching or developing others
• Ability to manage workload effectively and work to deadlines

Benefits

• The opportunity to participate in our annual performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. Option to buy and sell holiday
• Competitive family leave
• Electric car scheme offering tax‑efficient salary sacrifice for permanent employees
• Various discounts on our products and at high‑street stores and online
• Sustainable, net‑zero carbon workplaces by 2030 with modern offices across the UK

Flexible Working and Inclusive Culture

We care about outcomes rather than attendance and are open to discussing flexible working options including part‑time, term‑time and job shares. While some roles have limited flexibility due to customer demand, we accommodate requests when we can.

At L&G we believe it’s possible to generate positive returns today while helping to build a better future for all. You’ll be part of a welcoming, inclusive culture with opportunities to collaborate with diverse backgrounds, views and experiences, supported by leaders with integrity who care about your future and wellbeing.