At a Glance
- Tasks: Support customers with queries and manage policy administration tasks.
- Company: Join a growing team in a hybrid role at a forward-thinking company.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and health perks.
- Other info: Be part of a sustainable workplace aiming for net-zero carbon by 2030.
- Why this job: Make a difference in customer service while learning and growing your skills.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a Customer Service Representative to join our growing Customer Admin team in Hove. This is a hybrid role where strong communication, attention to detail and a positive approach matter most. You don’t need to come in with specialist product knowledge — full training will be provided. If you’ve got transferable experience from administration, customer service or another process‑led environment, we’d love to hear from you. The role is on a full‑time basis and attracts a salary of £24,720.
What you’ll be doing:
- Supporting customers with policy administration queries across a range of servicing tasks
- Processing policy amendments, top‑ups and maintenance activity accurately
- Managing trust‑related administration, including trust forms and associated updates
- Maintaining accurate customer records across internal systems
- Communicating clearly with customers and colleagues through written channels and occasional outbound calls
- Following internal processes and regulatory requirements to support good customer outcomes
- Working closely with teammates to resolve queries and keep work moving efficiently
- Contributing to a positive team environment while learning new processes and systems
Who we’re looking for:
- Strong written and verbal communication skills
- Good administration skills and a high level of attention to detail
- Confidence working with systems and learning new processes
- A customer‑focused mindset and a collaborative approach
- The ability to prioritise tasks and manage your workload effectively
- A reliable, professional approach and strong day‑to‑day behaviours
- Previous experience in customer service, administration or another transferable environment
- Experience in financial services or insurance would be helpful, but is not essential
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high‑street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Customer Service Representative in Hove employer: Banner Life Family of Companies
Join our dynamic Customer Admin team in Hove, where we prioritise a supportive and collaborative work culture. As a Customer Service Representative, you'll benefit from comprehensive training, competitive salary, and a range of perks including generous holiday allowance, performance-related bonuses, and a commitment to sustainability. We foster employee growth through continuous learning opportunities and a positive environment that values your contributions.
Contact Details:
Banner Life Family of Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Hove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Banner Life Family of Companies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Banner Life Family of Companies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Hove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Banner Life Family of Companies:Your cover letter is your chance to shine! Tell us why you want to work at Banner Life Family of Companies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Banner Life Family of Companies!
How to prepare for a job interview at Banner Life Family of Companies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
