At a Glance
- Tasks: Lead and inspire a team of Health Claims Advisors to achieve outstanding customer outcomes.
- Company: Join a forward-thinking company committed to inclusivity and high performance.
- Benefits: Enjoy competitive salary, annual bonuses, generous holiday, and electric car scheme.
- Other info: Be part of a sustainable workplace aiming for net-zero carbon by 2030.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading teams and a background in customer-focused roles.
The predicted salary is between 40000 - 45000 £ per year.
We’re looking for a people‑focused leader to manage and develop a team of Health Claims Advisors, ensuring fair, timely and high‑quality outcomes for customers. Offering a salary of up to £45,000 depending on experience, this role plays a key part in creating an inclusive, high‑performing culture, with a strong focus on performance leadership, coaching and continuous improvement while delivering compliant and customer‑centred decisions.
What you’ll be doing:
- Leading and inspiring a team to deliver strong performance, engagement and customer outcomes
- Coaching and supporting colleagues through regular feedback and meaningful performance conversations
- Addressing performance, behaviour and absence concerns constructively and in line with company frameworks
- Creating an inclusive, accountable team culture with clear expectations and support for development
- Overseeing the review and authorisation of claims decisions within agreed authority levels
- Using performance data and insight to identify trends, manage risk and drive service improvements
- Working collaboratively with internal teams and stakeholders to support service delivery and customer experience
- Contributing to planning, forecasting and effective allocation of work to meet service standards
Who we’re looking for:
- Experience leading and developing people in a performance‑driven environment
- Background in a customer‑focused operational role
- Strong coaching, communication and decision‑making skills
- Confidence using data and insight to manage performance and improve outcomes
- Understanding of regulatory, conduct and data protection requirements
- Ability to build effective relationships across teams and stakeholders
- A proactive, organised and resilient approach to change and competing priorities
- Commitment to fairness, inclusion and delivering positive customer outcomes
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Claims Team Manager in Hove employer: Banner Life Family of Companies
As a Claims Team Manager, you will thrive in a dynamic and inclusive work environment that prioritises employee development and customer satisfaction. With competitive benefits such as a performance-related bonus plan, generous holiday allowance, and a commitment to sustainability, our company fosters a culture of continuous improvement and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Banner Life Family of Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Manager in Hove
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Banner Life Family of Companies!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Banner Life Family of Companies.
We think you need these skills to ace Claims Team Manager in Hove
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Banner Life Family of Companies. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Banner Life Family of Companies and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Banner Life Family of Companies. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Banner Life Family of Companies's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Banner Life Family of Companies
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Banner Life Family of Companies.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Banner Life Family of Companies will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Banner Life Family of Companies and how you would contribute to adapting HR strategies.
