Employee Relations - Case Management (6 months FTC) in Cardiff

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description

We’re recruiting for an Employee Relations Advisor to join our HR team and help foster positive, constructive relationships between our people and the organisation. This is a great opportunity to build your ER experience in a supportive team, where your advice and insight will make a real difference to employee experience, manager capability and organisational outcomes. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

What you’ll be doing:

• Providing clear, practical employee relations advice aligned to people policies and procedures
• Managing and updating accurate employee records within HR systems
• Handling a range of ER queries and escalating complex matters appropriately
• Analysing case information to identify themes, risks and improvement opportunities
• Organising and prioritising workload to meet service level agreements
• Supporting continuous improvement initiatives across the ER team
• Coaching and guiding managers on core HR processes and best practice
• Building positive working relationships with stakeholders, HR colleagues and union partners

Who we’re looking for:

• Experience handling high‑volume HR or employee relations queries across multiple channels
• A sound understanding of employment legislation and HR policies and procedures
• Strong communication skills with the ability to explain processes, risk and options clearly
• Good judgement and analytical skills when assessing ER case information
• Excellent organisation skills and attention to detail
• Confidence building trusted relationships with a range of stakeholders
• A customer‑focused approach with a commitment to fair and consistent outcomes
• CIPD Level 3 qualification or equivalent demonstrable experience

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.