At a Glance
- Tasks: Support intermediaries with queries and deliver top-notch customer service.
- Company: Join a leading financial services company in a collaborative environment.
- Benefits: Competitive salary, performance bonuses, generous holiday, and health plans.
- Other info: Flexible working options and a commitment to sustainability.
- Why this job: Kickstart your career in finance while making a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24720 - 24720 £ per year.
We’re looking for an Agency Enquiries Agent to join our Agent Remuneration team in Cardiff. This is a great hybrid opportunity to build your career in financial services, supporting intermediaries with a range of queries while developing new skills in a supportive and collaborative team. Salary from £24,720.
What you'll be doing:
- Handling inbound calls from intermediaries and internal customers
- Responding to emails and written queries in a timely way
- Investigating commission and fee-related enquiries
- Managing your workload to meet service level agreements
- Recording all interactions accurately within systems
- Delivering high quality customer service on every interaction
- Supporting colleagues and sharing knowledge across the team
- Contributing to process improvements and team objectives
Who we're looking for:
- Experience in a customer service or contact centre role
- Strong communication skills, both written and verbal
- Good problem‑solving ability and sound judgement
- High attention to detail and accuracy
- Ability to manage workload and prioritise effectively
- A team‑focused approach with a willingness to support others
- Resilience when handling high volumes or challenging queries
- An adaptable mindset and openness to learning
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Agency Enquires Agent in Cardiff employer: Banner Life Family of Companies
At L&G, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Cardiff that empowers our employees to thrive. With competitive benefits including a performance-related bonus plan, generous holiday allowance, and a commitment to sustainability, we foster an environment where personal and professional growth is encouraged. Join us to be part of a diverse team dedicated to making a positive impact in financial services while enjoying flexible working options tailored to your needs.
Contact Details:
Banner Life Family of Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Agency Enquires Agent in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Banner Life Family of Companies. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Agency Enquires Agent in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Banner Life Family of Companies.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Banner Life Family of Companies's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Banner Life Family of Companies
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Banner Life Family of Companies.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Banner Life Family of Companies will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Banner Life Family of Companies employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
