Information Assistant

Information Assistant

Location: National Park Visitor Centre, Libanus

Salary: Grade 3 £26,427 - £27,274 Pro Rata

Hours: 850 hours per annum, approx. 10 days per month. The role available is for every Thursday & Friday, and one weekend in three.

Weekend Requirement: One weekend in three, working both Saturday and Sunday; Bank Holiday working may also be required

Closing Date: 4th November 2026

Interview Date: 10th November 2026

Job Purpose

To provide a comprehensive information service at the Authority's flagship National Park Visitor Centre, promoting the National Park, its purposes, special qualities and the work of the National Park Authority, while delivering a high standard of customer care.

Main Duties

• To provide an in-depth information service to visitors on the National Park and surrounding area, maintaining a high level of customer care.
• To provide information on the special qualities of the National Park and on the work of the National Park Authority.
• To be responsible, with colleagues, for the compilation, organisation and storage of resource material relating to the service.
• To be responsible for the opening and closing, general security and safe use of the centre, its equipment and stock.
• To ensure the cleanliness and presentation of all public and staff areas of the centre.
• To maintain stock displays and pricing and ensure the general tidiness of retail areas.
• To assist with administration and record keeping at the centre, including maintaining appropriate financial records and processing takings.
• To share responsibility for covering absent colleagues and working at other centres as directed.
• To contribute to the continued development of the centre and centre-based information and publications.
• To undertake any other duty appropriate to the grade and nature of the post, as required by the Head of Commercial Operations or Chief Executive.

Person Specification

Essential Criteria

• Good geographical knowledge of the National Park, together with knowledge of places of special interest and visitor attractions.
• Ability to use and interpret maps.
• Ability to communicate effectively with visitors, colleagues and partner organisations, in person, by telephone and by email.
• Commitment to providing a welcoming, accurate and inclusive information service.
• Ability to take responsibility for cash handling and routine financial procedures.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• Basic numeracy and sufficient digital skills to use standard workplace systems.
• Able to work one weekend in three, including both Saturday and Sunday, and bank holidays where required.
• Willingness to undertake relevant training.
• Welsh Language Level 1.

Desirable Criteria

• Experience of working in a visitor information, tourism, retail or customer service environment.
• Experience of walking in the mountains and countryside of the National Park.
• Experience of using a till or electronic point-of-sale system.
• Welsh language skills above Level 2

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