At a Glance
- Tasks: Provide top-notch information services at a stunning National Park Visitor Centre.
- Company: Join the Bannau Brycheiniog National Park Authority and be part of something special.
- Benefits: Competitive salary, flexible hours, and the chance to work in a beautiful environment.
- Other info: Opportunity for training and growth in a vibrant team.
- Why this job: Make a difference by helping visitors explore and appreciate the National Park.
- Qualifications: Good geographical knowledge and excellent communication skills are essential.
- Information
- Assistant
- Rata
The role available is for every Thursday & Friday, and one weekend in three.
Weekend
Requirement: One weekend in three, working both Saturday and Sunday; Bank Holiday working may also be required
- Closing
- Date: 4th November 2026 Interview
- Date: 10th November 2026 Job
Purpose: To provide a comprehensive information service at the Authority’s flagship National Park Visitor Centre, promoting the National Park, its purposes, special qualities and the work of the National Park Authority, while delivering a high standard of customer care.
Main Duties
- To provide an in-depth information service to visitors on the National Park and surrounding area, maintaining a high level of customer care.
- To provide information on the special qualities of the National Park and on the work of the National Park Authority.
- To be responsible, with colleagues, for the compilation, organisation and storage of resource material relating to the service.
- To be responsible for the opening and closing, general security and safe use of the centre, its equipment and stock.
- To ensure the cleanliness and presentation of all public and staff areas of the centre.
- To maintain stock displays and pricing and ensure the general tidiness of retail areas.
- To assist with administration and record keeping at the centre, including maintaining appropriate financial records and processing takings.
- To share responsibility for covering absent colleagues and working at other centres as directed.
- To contribute to the continued development of the centre and centre-based information and publications.
- To undertake any other duty appropriate to the grade and nature of the post, as required by the Head of Commercial Operations or Chief Executive.
Person Specification Essential Criteria
- Good geographical knowledge of the National Park, together with knowledge of places of special interest and visitor attractions.
- Ability to use and interpret maps.
- Ability to communicate effectively with visitors, colleagues and partner organisations, in person, by telephone and by email.
- Commitment to providing a welcoming, accurate and inclusive information service.
- Ability to take responsibility for cash handling and routine financial procedures.
- Ability to work independently, use initiative and contribute effectively as part of a team.
- Basic numeracy and sufficient digital skills to use standard workplace systems.
- Able to work one weekend in three, including both Saturday and Sunday, and bank holidays where required.
- Willingness to undertake relevant training.
- Welsh Language Level 1. Desirable Criteria
- Experience of working in a visitor information, tourism, retail or customer service environment.
- Experience of walking in the mountains and countryside of the National Park.
- Experience of using a till or electronic point-of-sale system.
- Welsh language skills above Level 2 To Apply If you feel you are a suitable candidate and would like to work for Bannau Brycheiniog National Park Authority, please click apply to be redirected to our website to complete your application
Information Assistant in Brecon employer: Bannau Brycheiniog National Park
Join the Bannau Brycheiniog National Park Authority as an Information Assistant and immerse yourself in a vibrant work culture dedicated to promoting the beauty and significance of our National Park. With opportunities for personal growth and development, you will be part of a team that values customer care and community engagement, all while enjoying the stunning surroundings of the National Park Visitor Centre in Libanus. This role not only offers competitive pay but also the chance to contribute meaningfully to visitor experiences in one of the UK's most cherished natural landscapes.
Contact Details:
Bannau Brycheiniog National Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Assistant in Brecon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bannau Brycheiniog National Park and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bannau Brycheiniog National Park and let us see your personality shine through!
We think you need these skills to ace Information Assistant in Brecon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bannau Brycheiniog National Park.
Get Familiar with Our Brand:Before applying, take some time to learn about Bannau Brycheiniog National Park and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bannau Brycheiniog National Park
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bannau Brycheiniog National Park.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bannau Brycheiniog National Park will surely appreciate.
