At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth experience at our wellness centre.
- Company: Join Bannatyne, a leader in health and wellness with a supportive team culture.
- Benefits: Enjoy free gym membership, flexible hours, and discounts on spa treatments and meals.
- Other info: Flexible shifts, career development opportunities, and a vibrant work environment.
- Why this job: Be the friendly face that creates lasting impressions and enhances guest experiences.
- Qualifications: Strong communication skills and a passion for wellness and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face-to-face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer-focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Wellness Front Desk & Guest Experience Host in Wellingborough employer: Bannatyne
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on wellness, employees enjoy a range of benefits including flexible schedules, complimentary meals, and extensive training opportunities, all within a supportive and friendly work culture. Located in Wellingborough, you will be part of a dedicated team that values customer service and personal growth, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Wellness Front Desk & Guest Experience Host in Wellingborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their wellness-focused team.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, rehearse how you’d greet them. A friendly smile and a confident introduction can make all the difference in creating that lasting first impression.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like handling bookings and guest inquiries. Share specific examples from past experiences to demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, inquire about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Wellness Front Desk & Guest Experience Host in Wellingborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm personality shine through! We want to see how you connect with the wellness vibe and your passion for customer service. A friendly tone can make all the difference.
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your organisational talents!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to convey your warm and welcoming nature during the interview. Practice greeting the interviewer with a smile and a friendly tone, just as you would with guests.
✨Know Your Wellness Stuff
Brush up on your knowledge of wellness and spa services. Be prepared to discuss why you're passionate about health and wellness, and how you can contribute to creating a positive experience for guests. This shows genuine interest and aligns with what Bannatyne values.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, think of examples from your past experiences where you successfully managed multiple tasks. Share specific instances where you handled scheduling or guest inquiries efficiently to highlight your multitasking abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
