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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join Bannatyne, a leader in health and wellness with a commitment to excellence.
- Benefits: Enjoy flexible hours, free gym membership, discounted treatments, and career development.
- Why this job: Make a real impact in wellness while growing your career in a supportive environment.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
- Other info: Dynamic work culture with opportunities for personal growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe / bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had knowledge of ELEMIS products and Treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you’ll play a pivotal role in delivering the ultimate spa experience. Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Manager in Wakefield employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Spa Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your skills! If you’ve got experience in delivering exceptional customer service or managing a team, make sure to highlight those during interviews. Share specific examples of how you’ve created a positive environment and boosted client satisfaction.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to spas you admire, like Bannatyne, and express your interest in potential roles. A little initiative can go a long way in landing that dream job!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in wellness and spa treatments. This not only boosts your knowledge but also shows potential employers that you’re passionate about the industry. Plus, it’s a great conversation starter during interviews!
We think you need these skills to ace Spa Manager in Wakefield
Some tips for your application 🫡
Show Your Passion: Let your love for wellness and customer service shine through in your application. We want to see how excited you are about the role and what makes you a great fit for our spa!
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in managing teams and delivering exceptional customer service. We’re looking for those standout moments that show us you can lead and inspire!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect Spa Manager. Share specific examples of your achievements and how they align with our values at Bannatyne. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Bannatyne family!
How to prepare for a job interview at Bannatyne
✨Know Your Spa Treatments
Brush up on the various spa treatments you might be expected to perform or oversee. Being able to discuss specific techniques, especially those related to ELEMIS products, will show your expertise and passion for wellness.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved customer satisfaction. This will demonstrate your ability to manage and develop a team effectively.
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) relevant to spa operations. Be ready to discuss how you would increase revenue and client satisfaction, as this shows you're results-focused and business-savvy.
✨Communicate with Confidence
Practice your communication skills, both verbal and written. You’ll need to convey your ideas clearly and build rapport with clients and staff alike. Consider role-playing common scenarios to boost your confidence.
