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- Tasks: Welcome guests, manage bookings, and ensure a smooth experience at our wellness centre.
- Company: Join Bannatyne, a leader in health and wellness with a supportive team culture.
- Benefits: Enjoy free gym membership, flexible hours, and discounts on spa treatments and meals.
- Why this job: Be the face of Bannatyne and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service and wellness.
- Other info: Dynamic work environment with opportunities for personal and career development.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Stotfold employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Stotfold
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Assistant in Stotfold
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see your passion for wellness and customer service, so don’t be shy about sharing why you love helping others.
Tailor Your Application: Make sure to customise your application to highlight your organisational skills and experience in customer service. Mention any relevant roles you've had, especially in hospitality, to show us you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne
✨Know the Company
Before your interview, take some time to research Bannatyne. Understand their values, services, and what sets them apart in the health and wellness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Personality
As a Front of House Assistant, a warm personality is key. During the interview, let your natural charm shine through. Practice friendly greetings and be prepared to share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, think of specific instances where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly, especially in a busy environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how they measure success in the role. This shows you're engaged and serious about contributing to their mission.
