At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa services in a serene environment.
- Company: Join Bannatyne Group, a leader in health and wellness.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Career growth opportunities and a supportive team await you!
- Why this job: Make a lasting impact on guests' wellness journeys with your friendly service.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12.9 - 12.9 £ per hour.
Job Title
Spa Receptionist
Hours
16 per week
Rate of Pay
£12.90 per hour
Location
Wildmoor
Do you have a warm personality and natural skill for organisation?
Are you passionate about wellness and exceptional customer service?
Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team.
If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
- Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
- A typical day in the life of a Spa Receptionist
- Greet and welcome guests with a friendly and professional demeanour.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- What we are looking for
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry.
It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne Group is synonymous with excellence in the health and wellness industry.
As a Spa Receptionist, you'll be the first point of contact for our guests, setting the tone for their entire experience.
You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Spa Receptionist employer: Bannatyne
Bannatyne Group is an exceptional employer, offering a vibrant work culture that prioritises wellness and personal development. As a Spa Beauty Therapist in Orpington, you'll enjoy flexible hours, generous benefits including free gym membership and discounted treatments, and opportunities for career advancement through training. Join a dedicated team where your passion for health and beauty will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Bannatyne and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Bannatyne that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Bannatyne.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Bannatyne get a sense of who you are beyond your experience!
How to prepare for a job interview at Bannatyne
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Bannatyne and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
