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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Bannatyne Group is a leader in health and wellness, committed to excellence and innovation.
- Benefits: Enjoy flexible schedules, free gym membership, discounted treatments, and 28 days annual leave.
- Why this job: Join a passionate team and make a real impact on guests' wellness journeys.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy or equivalent, with strong customer service and leadership skills.
- Other info: Opportunity for career development and a positive work environment.
The predicted salary is between 29000 - 41000 £ per year.
Job Title : Spa Manager
Hours : 40 hours per week
Rate of Pay :£13.94 per hour
Location :Aberdeen
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
B-fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
Lead, motivate, and manage a team of skilled therapists and support staff.
Develop and implement strategies to increase spa revenue and client satisfaction.
Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests\’ individual needs when required.
Maintain the highest standards of cleanliness, safety and customer service.
Manage inventory, budgets and scheduling to ensure efficient spa operations.
Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
Be KPI driven and results focused.
Have dynamic interpersonal skills and a customer focused attitude.
Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
Proven experience of delivering excellent customer service.
Be flexible and proactive in managing multiple priorities.
The ability to make decisions, solve problems and take appropriate action.
Experience of managing a team and strong people development skills.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had Knowledge of ELEMIS products and treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you’ll play a pivotal role in delivering the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family.
Join us at Bannatyne, where wellness is our passion and our people make it happen!
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Spa Manager employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and spa treatments. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the wellness and beauty industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Spa Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Be prepared to share specific examples of how you've motivated staff and improved customer satisfaction.
✨Tip Number 4
Research Bannatyne's values and mission. Tailor your conversation during interviews to reflect how your personal values align with theirs, especially regarding customer service and wellness.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa management and customer service. Emphasise your qualifications, such as NVQ Level 2 & 3 in Beauty Therapy, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention specific experiences where you led a team or improved client satisfaction, and express why you want to work at Bannatyne.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, problem-solving abilities, and experience with ELEMIS products. Use examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bannatyne
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and customer service during the interview. Share personal experiences or stories that highlight your commitment to creating exceptional spa experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to motivating staff and managing conflicts, as this role requires strong people development skills.
✨Know Your Products
Familiarise yourself with ELEMIS products and treatments, as having knowledge about them can set you apart from other candidates. Be ready to discuss how you would incorporate these into your spa services.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult situations or managing multiple priorities. Think of specific scenarios where you've demonstrated problem-solving skills and decision-making abilities in a fast-paced environment.
