At a Glance
- Tasks: Deliver exceptional customer service and manage spa bookings for our clients.
- Company: Join Bannatyne Group, a leader in health and wellness services.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Dynamic work environment with opportunities for personal and career growth.
- Why this job: Be part of a team that promotes health and wellness while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12.9 - 12.9 £ per hour.
Job Title
Spa Customer Service Advisor
Hours
37.5 per week
Rate of Pay
£12.90 per hour
Location
Darlington
Are you passionate about delivering exceptional customer service for spa clients?
Bannatyne Group is seeking a friendly and professional Spa Customer Service Agent to join our dedicated team.
If you have excellent communication skills, a customer-focused attitude and a love for the wellness industry, we want to hear from you!
Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
- A typical day in the life of a Spa Customer Service Agent
- Handle any inquiries and complaints via email, telephone, live chat and any other mediums the business may use.
- Investigate queries/complaints, in accordance with guidelines and in a timely manner.
- Answering queries from guests, third parties and our club locations.
- Address any client inquiries and provide information about spa services such as packages, treatments, policies, terms and conditions.
- Manage spa bookings on behalf of guests such as making and amending bookings.
- Support colleagues during busy periods and contribute to a positive team environment.
- Participate in team meetings, training sessions and professional development activities.
What we are looking for
- Strong written and verbal communications skills.
- Excellent problem solving abilities and attention to detail.
- The ability to work collaboratively with colleagues to achieve common goals.
- Be self motivated and able to work independently.
- The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
- Have the ability to adjust to changing priorities and remain flexible in a dynamic environment
It would be desirable if you had previous experience in complaint handling, along with experience in the health, wellness and fitness industry.
It would also be advantageous if you had knowledge of Bannatyne Group services and offerings.
Why Bannatyne?
Bannatyne Group is dedicated to providing top-tier health and wellness services, committed to improving the quality of life for our members.
Our team is integral to delivering excellent customer service and we ensure to provide everyone with further opportunities to develop their knowledge and skills.
Join us and be part of our mission to promote health and wellness.
Join us at Bannatyne, where every team member makes a difference!
Spa Customer Service Advisor employer: Bannatyne
Bannatyne is an excellent employer that fosters a vibrant work culture focused on health and wellness, providing Fitness Advisors in Cardiff with the opportunity to inspire members while advancing their careers. With comprehensive training programs and a supportive team environment, employees can grow professionally and personally, all while enjoying the unique advantage of working in a state-of-the-art fitness facility dedicated to member success.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Customer Service Advisor
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Bannatyne!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Bannatyne.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Bannatyne.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Bannatyne!
We think you need these skills to ace Spa Customer Service Advisor
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Bannatyne
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Bannatyne's Values
Before the interview, dig deep into Bannatyne's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
