At a Glance
- Tasks: Manage spa promotions, marketing, and website content to enhance customer experience.
- Company: Join Bannatyne, a leading health and fitness brand with a vibrant team culture.
- Benefits: Enjoy flexible hours, free gym membership, discounted treatments, and career development.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Be at the heart of a busy spa, making a real impact on customer engagement.
- Qualifications: Organised, detail-oriented, and comfortable with computer systems and website management.
The predicted salary is between 12.9 - 12.9 £ per hour.
We are looking for a highly organised and creative Spa Administrator to support the day-to-day administration, promotions and marketing activity of the spa. The role will involve managing treatments, packages, promotions and third-party offers through Phorest, as well as generating clear briefs for the marketing team to create artwork for promotional deals. The role will also be responsible for updating and maintaining the spa website, ensuring all content and promotions are accurate, current, and consistently aligned with the spa’s brand.
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Administrator:
- Build and maintain spa packages, treatments and promotional offers on Phorest.
- Create briefs for marketing packs to enable the team to create promotional imagery for deals, including assets for the website, social media and in-spa posters.
- Upload and update promotional content on the website, including creating relevant URLs and web pages.
- Ensure all promotional materials, website content and imagery remain on brand and consistent with the spa's visual identity.
- Support the creation and management of third-party promotions and offers through Phorest.
- Regularly review third-party promotional websites and platforms to ensure that: Offers are displayed correctly. Promotions are consistent with agreed terms and conditions. Expired deals are removed or made unavailable for purchase once the relevant contract or promotion end date has passed.
- Monitor promotional activity and highlight any issues or discrepancies promptly.
- Work closely with the wider team to ensure promotions are launched accurately and on time.
- Assist with general spa administration and undertake any other reasonable tasks required to support the smooth running of the business.
What we are looking for:
- Highly organised with excellent attention to detail.
- Confident using computer systems and able to learn new software quickly.
- Comfortable working with websites and creating or managing URLs.
- Able to manage multiple promotions and deadlines simultaneously.
- Proactive and able to identify issues before they become problems.
- Reliable, professional and able to work independently.
- Previous experience with Phorest, website administration, marketing or promotions would be advantageous.
Why Bannatyne?
At Bannatyne, you’ll be part of a well-known health, fitness and spa brand where no two days are the same. This is a great opportunity to develop your skills in spa administration, promotions, marketing and website management, while working as part of a supportive and collaborative team. You’ll have the opportunity to take ownership of exciting promotional activity, work closely with our marketing teams and play an important role in ensuring our spa offers are presented accurately and consistently to our customers. We’re passionate about helping our people thrive and develop, with access to training and development opportunities, alongside a range of fantastic employee benefits. If you’re organised, creative, enjoy working with systems and love the idea of being at the heart of a busy spa operation, this could be the perfect opportunity to build your career with Bannatyne.
Spa Administrator employer: Bannatyne
Bannatyne is an excellent employer that fosters a vibrant work culture focused on health and wellness, providing Fitness Advisors in Cardiff with the opportunity to inspire members while advancing their careers. With comprehensive training programs and a supportive team environment, employees can grow professionally and personally, all while enjoying the unique advantage of working in a state-of-the-art fitness facility dedicated to member success.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Administrator
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Bannatyne and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Administrator
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Bannatyne that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Bannatyne.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Bannatyne get a sense of who you are beyond your experience!
How to prepare for a job interview at Bannatyne
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Bannatyne and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
