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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional customer service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and complimentary meals.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Join a supportive team and receive training for personal and career development.
Hours: 16 per week
Rate of Pay: £12.21 per hour
Location: Milton Keynes
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face-to-face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer-focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Receptionist employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with the team or during the interview process. Practice greeting friends or family members in a friendly and professional manner to get comfortable with creating that welcoming atmosphere.
✨Tip Number 2
Familiarise yourself with the wellness and spa services offered by Bannatyne. This knowledge will not only help you answer guest inquiries confidently but also demonstrate your genuine passion for health and wellness, which is key for this role.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Think about times when you had to juggle various responsibilities and how you ensured everything ran smoothly.
✨Tip Number 4
Since the role requires flexibility, be ready to discuss your availability openly. If you can work early mornings, late evenings, or weekends, make sure to mention this during your conversations, as it shows your commitment to meeting the needs of the business.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a receptionist. Emphasise your interpersonal skills and ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and exceptional customer service. Mention specific examples of how you've created positive experiences for customers in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisational abilities, multitasking, and proficiency with booking systems. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a smile and maintain a friendly demeanour throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Be prepared to discuss your organisational skills and how they relate to managing bookings and handling multiple tasks. Share specific examples from previous roles where you successfully juggled responsibilities, as this will show your capability in a busy environment.
✨Demonstrate Customer Service Passion
Express your genuine passion for customer service during the interview. Share stories that illustrate your commitment to providing exceptional experiences for guests, especially in wellness or hospitality settings, as this aligns with what Bannatyne values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and interpersonal skills. Think about how you would handle difficult situations with guests or manage scheduling conflicts, and be ready to articulate your thought process clearly.