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- Tasks: Assist in managing spa operations and deliver exceptional guest experiences.
- Company: Join Bannatyne, a leader in health and wellness with a focus on innovation.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Be part of a passionate team creating serene escapes for guests.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
- Other info: Opportunities for career growth and personal development in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as an Assistant Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of an Assistant Spa Manager:
- Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
- Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you’ll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Assistant Spa Beauty Manager in Orpington employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Beauty Manager in Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and beauty industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, sometimes it’s who you know that can help you land that dream job!
✨Tip Number 2
Show off your skills! If you’ve got experience in delivering exceptional customer service or leading a team, make sure to highlight those during interviews. Share specific examples of how you’ve made a positive impact in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to spas or wellness centres you admire and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and enthusiasm, which are key traits we look for in our future Assistant Spa Managers.
We think you need these skills to ace Assistant Spa Beauty Manager in Orpington
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for wellness and customer service shine through in your application. We want to see how much you care about creating exceptional experiences for our guests!
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience, especially your NVQ Level 2 & 3 Beauty Therapy qualifications. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate good communication skills, so make sure you express your thoughts effectively without rambling.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bannatyne.
How to prepare for a job interview at Bannatyne
✨Know Your Stuff
Make sure you’re familiar with the spa treatments and services offered, especially ELEMIS products. Brush up on your beauty therapy qualifications and be ready to discuss how your skills can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved customer satisfaction. This will show that you can support the Spa Manager effectively.
✨Demonstrate Customer Focus
Be ready to share specific instances where you provided exceptional customer service. Highlight your interpersonal skills and how you build rapport with clients, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the spa’s operations and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to the spa's success.