At a Glance
- Tasks: Serve food and beverages, ensure guest safety, and handle reception duties.
- Company: Join the Bannatyne Group, a vibrant team focused on well-being.
- Benefits: Enjoy free gym membership, discounts on food, spa treatments, and hotel stays.
- Other info: Flexible hours with great growth opportunities in a supportive environment.
- Why this job: Perfect for night owls who love customer service and want to make a difference.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 27800 - 27800 € per year.
Hours: 16 hours per week
Rate of Pay: £13.40 per hour
Location: Hotel Durham
About the Role
The successful applicant will be dedicated and enthusiastic when attending to guests' needs. The role will involve food and beverage serving throughout the night alongside general security and safety checks around the property, responding to guest enquiries and general reception duties when required. If you enjoy working with the public, are dedicated, enthusiastic and passionate about what you do then we would love to hear from you. We are looking for someone with excellent customer service skills, good interpersonal skills, strong communication, and who is hard‑working and flexible.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well‑being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
Rewards & Benefits
- Free membership to our premium Health Clubs
- 50% discount in our café bar (including on‑site Starbucks products)
- 30% discount on Grenade products purchased in our café bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
Night Porter in North East employer: Bannatyne
Bannatyne Group is an exceptional employer that prioritises the well-being of its staff and guests alike. With a vibrant and inclusive work culture, employees enjoy numerous benefits such as free access to premium Health Clubs, generous discounts on food, spa treatments, and hotel stays, alongside ample opportunities for personal and professional growth. Join us in creating memorable experiences for our guests while being part of a supportive team in the heart of Hotel Durham.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in North East
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Porter role!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels or companies you’re interested in, like Bannatyne Group, and express your enthusiasm for working with them. A friendly email can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and safety checks. Show off your excellent communication skills and passion for helping guests – it’s what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer, like free gym membership and discounts!
We think you need these skills to ace Night Porter in North East
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're dedicated and enthusiastic about helping guests, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to fit the Night Porter role. Mention specific skills like communication and flexibility that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key strengths and experiences that make you a great fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bannatyne
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like serving food and beverages, ensuring guest safety, and handling enquiries. This will help you demonstrate your enthusiasm and dedication to the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with guests, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet someone's needs, as this will highlight your interpersonal skills.
✨Be Prepared for Scenario Questions
Expect questions that assess how you'd handle various situations, such as a guest complaint or a late-night emergency. Practising your responses to these scenarios can help you feel more confident and show that you're capable of thinking on your feet.
✨Emphasise Your Flexibility and Hard Work
The job requires someone who is hard-working and flexible, so be sure to mention any experiences that showcase these traits. Whether it's working odd hours or taking on extra responsibilities, showing your willingness to adapt will make you stand out.
