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- Tasks: Promote memberships, conduct tours, and manage sign-ups while achieving sales targets.
- Company: Bannatyne is a leading fitness and wellness provider in the UK, known for exceptional facilities.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development training.
- Why this job: Join a supportive team culture and help others achieve their health goals while growing your skills.
- Qualifications: Strong communication skills, customer-focused attitude, and a passion for health; sales experience preferred.
- Other info: Participate in weekly video hangouts to discuss performance and collaborate with fitness teams.
MEMBERSHIP ADVISOR
Location
Norwich
Department:
Memberships / Sales
Job type:
Permanent
Salary:
£10,158
Job ref:
Published:
about 5 hours ago
Job Title : Membership Advisor
Hours : 16 hours per week
Rate of Pay : £12.21 per hour
Location : Norwich
Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.
Our Perks:
B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Membership Advisor:
Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits.
Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
Provide a welcoming and informative experience for all potential and new members.
Handle inquiries, appointments and follow up calls in a professional and timely manner.
Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
Maintain accurate and up to date membership records and ensure confidentiality of member information.
Assist with administrative tasks such as preparing reports and tracking sales metrics.
Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
Promote club programs, services and events to current and prospective members.
Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.
What we are looking for:
Good organisational and multitasking abilities.
The ability to think outside the box and be a self starter with your own initiative.
Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
The ability to establish rapport, build trust and demonstrate credibility.
The ability to work to deadlines and be KPI driven.
Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.
Why Bannatyne?
Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.
We offer competitive compensation, opportunities for professional development and a supportive team culture.
If you are passionate about fitness and sales and are eager to help others achieve their wellness goals, apply today and become a valued member of the Bannatyne family
membership advisor employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land membership advisor
✨Tip Number 1
Familiarise yourself with Bannatyne's facilities and services. Understanding what makes their fitness and wellness offerings unique will help you engage potential members more effectively during tours and presentations.
✨Tip Number 2
Practice your sales pitch! Since the role involves promoting memberships, being able to confidently communicate the benefits and features of the club will set you apart from other candidates.
✨Tip Number 3
Network within the fitness community in Norwich. Attend local fitness events or workshops to meet potential colleagues and gain insights into what members are looking for in a gym experience.
✨Tip Number 4
Showcase your passion for health and wellness during any interactions. Whether it's through social media or in-person conversations, demonstrating your enthusiasm can resonate well with the hiring team.
We think you need these skills to ace membership advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or fitness environments. Emphasise any achievements related to meeting targets and your passion for health and wellness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Membership Advisor role. Mention specific skills that align with the job description, such as strong interpersonal skills and the ability to work to deadlines.
Showcase Your Customer Focus: In your application, provide examples of how you've successfully engaged with customers in the past. Highlight any experiences where you’ve built rapport and trust, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bannatyne
✨Show Your Passion for Fitness
Make sure to express your genuine enthusiasm for health and wellness during the interview. Share personal experiences or stories that highlight your commitment to fitness, as this will resonate well with the company's values.
✨Demonstrate Strong Communication Skills
As a Membership Advisor, you'll need to engage with potential members effectively. Practice clear and confident communication, and be prepared to showcase your interpersonal skills through role-play scenarios or examples from past experiences.
✨Prepare for Sales Scenarios
Since the role involves promoting memberships, be ready to discuss your sales strategies. Think of examples where you've successfully sold a product or service, and be prepared to explain how you would approach selling memberships at Bannatyne.
✨Research the Company Culture
Familiarise yourself with Bannatyne's mission and values. Understanding their commitment to exceptional customer service and member engagement will help you align your answers with what they are looking for in a candidate.