Membership Advisor

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our state-of-the-art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.

Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

Responsibilities:

• Promote and sell memberships through tours, presentations and follow-ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow-up calls in a professional and timely manner.
• Manage the membership sign-up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up-to-date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls and satisfaction surveys, to enhance member engagement and loyalty.
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

Qualifications:

• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self-starter with your own initiative.
• Strong interpersonal and communication skills and a customer-focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Previous experience in a sales, customer service or fitness environment is desirable along with strong sales and negotiation skills with a proven track record of achieving targets.
• A degree or qualification in sales, marketing or a related field would be advantageous.

Why Bannatyne?

Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives. We offer competitive compensation, opportunities for professional development and a supportive team culture. If you are passionate about fitness and sales and are eager to help others achieve their wellness goals, apply today and become a valued member of the Bannatyne family!