At a Glance
- Tasks: Keep our gym clean and welcoming while providing excellent service to members.
- Company: Join Bannatyne, a leading fitness and wellness provider in the UK.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Great career development opportunities and a supportive team culture.
- Why this job: Make a real impact on member experiences in a vibrant fitness environment.
- Qualifications: Attention to detail, good communication skills, and a passion for health.
The predicted salary is between 25000 - 27000 £ per year.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club’s reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
What we are looking for:
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- Desirable if you have basic knowledge of cleaning chemicals and equipment.
Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Membercare Assistant — Flexible Hours, Free Gym employer: Bannatyne
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With flexible hours, a supportive work culture, and numerous benefits including free gym membership and career development training, employees are empowered to thrive in a positive environment. Join us in Edinburgh, where your dedication to fitness and wellness will not only enhance our members' experiences but also foster your personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Membercare Assistant — Flexible Hours, Free Gym
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Membercare Assistant role.
✨Tip Number 3
Show off your personality! During the interview, let your passion for health and wellness shine through. Share personal stories or experiences that highlight your commitment to customer service and teamwork.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Membercare Assistant — Flexible Hours, Free Gym
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membercare Assistant role. Highlight your previous cleaning experience and any customer service skills that align with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Your Passion:Let your enthusiasm for health and wellness shine through in your application. We love candidates who are passionate about fitness and customer service, so don’t be shy about sharing your personal experiences or interests related to these areas.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is free from typos and errors. A well-presented application reflects your commitment to maintaining high standards, just like we do at Bannatyne!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Bannatyne
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Membercare Assistant. Familiarise yourself with the cleaning tasks, health and safety regulations, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this position requires a strong attention to detail, be prepared to discuss specific examples from your past experience where you've demonstrated this skill. Whether it’s about maintaining cleanliness or following safety protocols, having concrete examples will impress the interviewers.
✨Demonstrate Your Customer Service Skills
As a Membercare Assistant, you'll be interacting with members regularly. Think of instances where you've provided excellent customer service in previous roles. Highlight your ability to communicate effectively and build rapport, as this is crucial for creating a welcoming environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if Bannatyne is the right fit for you.
