At a Glance
- Tasks: Engage with members, manage marketing plans, and convert leads into new members.
- Company: Join Bannatyne, one of the UK's leading wellness providers.
- Benefits: Earn £13.60 per hour, enjoy a supportive team culture, and grow your career.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be the face of wellness and make a real difference in people's lives.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Hours: 32 hours per week
Rate of Pay: £13.60 per hour
Location: Eastbourne
About the Role
Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you!
As our Member Xperience Manager you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club. You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience.
- Devise and implement retention strategies.
- Manage members with low usage and utilise campaigns to encourage a return to the club.
- Use social media platforms to promote club activities and events.
- Assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations.
- Handle queries and calls from members, clubs and Head Office.
- Manage and update membership databases.
- Train other members of the club team to be competent in club tours.
- Organise and attend member events, forums and social events.
- Support new members with their ‘Start Smart’ journey with incentives to complete within the first 12 weeks.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
Member Xperience Manager employer: Bannatyne
Bannatyne Group is an exceptional employer, offering a vibrant work culture that prioritises well-being and inclusivity. As a Member Xperience Manager in Eastbourne, you will enjoy comprehensive support for personal and professional growth, alongside competitive pay and the chance to engage with a community passionate about health and fitness. With opportunities to lead member events and implement innovative retention strategies, you'll play a vital role in enhancing customer experiences while being part of one of the UK's largest wellness providers.
StudySmarter Expert Advice🤫
We think this is how you could land Member Xperience Manager
✨Tip Number 1
Get to know the company inside out! Research Bannatyne's values and services so you can show your passion for delivering top-notch member experiences during interviews. This will help us see how well you fit into our culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events to get a feel for the team vibe. This could give you insider info and make your application stand out when we see your enthusiasm.
✨Tip Number 3
Show off your social media skills! Since you'll be using platforms to promote club activities, share examples of your past successes in engaging audiences online. This will demonstrate your ability to connect with members effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bannatyne family and ready to dive into the Member Xperience Manager role.
We think you need these skills to ace Member Xperience Manager
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering top-notch service in your application. We want to see that you genuinely care about creating a fantastic experience for our members!
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to highlight your relevant experience and skills that align with the Member Xperience Manager role. We love seeing how you can contribute to our team!
Be Personable:Since this role is all about building relationships, let your personality shine through in your written application. We’re looking for someone who can connect with our members and make them feel valued.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Bannatyne
✨Know the Brand Inside Out
Before your interview, make sure you research Bannatyne thoroughly. Understand their ethos, services, and what sets them apart in the wellness industry. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Member Xperience Manager, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and engage with members, as this will be crucial in your role.
✨Be Ready to Discuss Retention Strategies
Think about innovative ways to retain members and encourage engagement. Be prepared to discuss your ideas on retention strategies during the interview. This shows that you're proactive and understand the importance of member loyalty in the fitness industry.
✨Utilise Social Media Knowledge
Since the role involves promoting club activities through social media, brush up on your social media skills. Be ready to discuss how you would use platforms to engage members and attract new ones. Sharing specific examples of successful campaigns you've managed can really impress the interviewers.
