Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth experience at our wellness centre.
- Company: Join Bannatyne, a leader in health and wellness with a friendly team.
- Benefits: Enjoy free meals, gym membership, flexible hours, and career development opportunities.
- Why this job: Be the face of Bannatyne and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in a serene environment with excellent growth potential.
The predicted salary is between 13 - 16 £ per hour.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness industry, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed – complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products.
- Discounted Meals and Beverages – 50% café / bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Luton employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Luton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating a welcoming atmosphere, think of examples from your past experiences where you went above and beyond for a guest or customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially in a Front of House role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent Bannatyne well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Assistant in Luton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your character into your cover letter.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Front of House Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne
✨Know the Company
Before your interview, take some time to research Bannatyne and its values. Understand their focus on health and wellness, and think about how your own passion aligns with their mission. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. This could be a time you resolved a complaint or created a memorable experience for someone. Be ready to share these stories during your interview!
✨Practice Common Interview Questions
Anticipate questions related to organisation and multitasking, as these are crucial for the role. Think about how you would handle busy periods at the reception or manage multiple guest inquiries at once. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the welcoming atmosphere of Bannatyne. A polished appearance shows that you take the opportunity seriously and understand the importance of professionalism in the workplace.
