At a Glance
- Tasks: Lead a team to deliver exceptional spa experiences and perform various treatments.
- Company: Join Bannatyne, a leader in health and wellness with a commitment to excellence.
- Benefits: Enjoy flexible hours, free gym membership, discounted treatments, and career development.
- Other info: Dynamic workplace with opportunities for personal growth and team collaboration.
- Why this job: Make a real impact in wellness while growing your career in a supportive environment.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
The predicted salary is between 30000 - 30000 € per year.
Hours: 24 hours per week
Rate of Pay: £14.50 per hour
Location: Orpington
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as an Assistant Spa Manager!
Our Perks:
- B‑fed – complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person (after 2 years service)
- Discounted Spa Treatments – 30%
- Discounted Spa Goods – 20% ELEMIS Products
- Discounted Meals and Beverages – 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well‑Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
A typical day in the life of an Assistant Spa Manager:
- Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
- Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests’ individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross‑selling to maximise profits.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you’ll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.
Spa Assistant Manager in London employer: Bannatyne
Bannatyne Group is an exceptional employer, offering a vibrant work culture that prioritises wellness and personal development. As an Assistant Spa Manager in Orpington, you'll enjoy flexible scheduling, generous annual leave, and numerous employee perks including discounted spa treatments and complimentary gym memberships. With a strong focus on career growth and a supportive environment, Bannatyne is dedicated to fostering a fulfilling and rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and spa industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience in beauty therapy or customer service, don’t just talk about it—demonstrate it! Consider offering a free consultation or mini-treatment to showcase your talents.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly to spas you admire, like Bannatyne, and express your interest. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in wellness and beauty. Consider taking short courses or attending workshops to enhance your skills. This shows potential employers that you’re committed to personal and professional growth.
We think you need these skills to ace Spa Assistant Manager in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for wellness and customer service right from the start! Use your cover letter to express why you’re excited about the Spa Assistant Manager role and how your passion aligns with our values.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see your qualifications, like your NVQ Level 2 & 3 in Beauty Therapy, and any leadership roles you've had in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication skills shine through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bannatyne
✨Know Your Spa Treatments
Familiarise yourself with the various spa treatments offered, especially ELEMIS products. Be ready to discuss your experience with these treatments and how you can tailor them to meet guests' needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and manage staff, as well as any strategies you've implemented to enhance team performance.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you've delivered outstanding customer service. Discuss how you handle difficult situations and ensure guest satisfaction, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the spa's operations and future goals. This shows your genuine interest in the position and helps you understand how you can contribute to the team's success.
