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- Tasks: Lead a dynamic team and ensure exceptional customer experiences in our health club.
- Company: Join Bannatyne, a community-focused health and wellness organisation.
- Benefits: Enjoy free gym membership, flexible hours, and 28 days annual leave.
- Why this job: Make a real impact on people's health and happiness while advancing your career.
- Qualifications: Experience in management within fitness or hospitality and a passion for wellness.
- Other info: Be part of an inclusive team that values diversity and personal development.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about health, fitness and creating exceptional customer experience? Do you thrive in a dynamic, fast-paced environment? If so, our Health Club is looking for you to join our team as an Assistant General Manager!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of an Assistant General Manager:
- Assist the General Managers in all aspects of club management.
- Lead, motivate, and support a diverse team of fitness professionals and support staff.
- Ensure the highest standards of customer service are maintained at all times.
- Manage members' inquiries, feedback, and complaints professionally and efficiently.
- Oversee health and safety procedures to ensure a safe environment for members and staff.
- Support in financial management, including budgeting, forecasting, and expense control.
- Promote and execute marketing strategies to attract and retain members.
- Coordinate and manage events, promotions, and community outreach initiatives.
What we are looking for:
- Proven experience in a supervisory or managerial role within the fitness or hospitality industry.
- Strong knowledge in commercial awareness and a basic understanding of leisure industry software.
- Excellent interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness, and a desire to inspire others.
- Strong leadership skills with the ability to motivate and develop a team.
- The ability to establish rapport, build trust and demonstrate credibility.
- The ability to multitask and manage time effectively in a fast-paced environment.
- A proactive and positive attitude with a customer-first mindset.
- The ability to work to deadlines and be KPI driven.
- Strong knowledge and understanding of Health and Safety processes/policies.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had some knowledge of cafe/bar membership sales.
- It would also be advantageous if you had crisis management experience.
Why Bannatyne?
Bannatyne is more than just a gym; we’re communities dedicated to wellness and well-being. With state of the art facilities and a wide range of classes and services, we provide our members with the tools they need to lead healthier, happier lives.
If you’re ready to take the next step in your career and join a team that’s committed to excellence we’d love to hear from you! Bannatyne is an equal opportunity employer, and we celebrate diversity, we are committed to creating an inclusive environment for all employees. Join us at Bannatyne, where health, happiness and careers thrive!
Assistant General Manager in London employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and hospitality industry. Attend local events or workshops to meet potential employers and show them your passion for health and wellness.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Be ready to share how your experience aligns with their mission of creating exceptional customer experiences at Bannatyne.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and handled challenges in fast-paced environments, just like the role of Assistant General Manager requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bannatyne community.
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion: Let your love for health and fitness shine through in your application. We want to see how you can inspire others and create exceptional customer experiences, so share your journey and what motivates you!
Tailor Your CV: Make sure your CV highlights your relevant experience in supervisory or managerial roles within the fitness or hospitality industry. We’re looking for specific examples that demonstrate your leadership skills and customer-focused attitude.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Assistant General Manager role. Be sure to mention your understanding of health and safety processes, and how you plan to motivate and develop our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Bannatyne
✨Know Your Stuff
Make sure you brush up on your knowledge of the fitness and hospitality industry. Understand the latest trends, customer service standards, and health and safety protocols. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts. This is key for the Assistant General Manager role, so be ready to share your experiences.
✨Customer Experience is Key
Be prepared to discuss how you would enhance customer experience at the health club. Think of innovative ideas or strategies you've implemented before. This will demonstrate your customer-first mindset and proactive attitude.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready. Ask about the club's community outreach initiatives or how they measure success in member retention. This shows your genuine interest in the role and the company.
