At a Glance
- Tasks: Welcome and support members on their fitness journey while handling enquiries and promoting events.
- Company: Join Bannatyne, a leading health and wellness company with a vibrant team culture.
- Benefits: Enjoy free gym membership, flexible hours, and discounts on spa treatments and meals.
- Other info: Access to career development training and a supportive team environment.
- Why this job: Make a real impact in a dynamic role that fosters community and personal growth.
- Qualifications: Friendly, organised, and excellent at communication with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Hours: 40 hours per week
Rate of Pay: £12.71 per hour
Location: Hastings
Passionate about people and customer service? Join our Membership Xperience team and help members start and stay on their fitness journey. From welcoming new faces to supporting long-standing members, this is your chance to be part of a friendly, energetic team where every day brings variety and opportunities to grow.
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membership Xperience Assistant:
- Respond promptly to member enquiries, emails, and phone calls relating to memberships, payments, and general information.
- Conduct tours for prospects, assist new members in getting started, and follow up with renewals and reinstatements.
- Handle local complaints and feedback at first contact, escalating where appropriate.
- Provide support at the front desk, including spa guest check-ins and café assistance during peak times.
- Carry out compliance tasks such as first aid checks, towel stock, lost property, and permit-to-work forms.
- Capture and update accurate member records, including account adjustments, freezes, upgrades, cancellations, and transfers.
- Contribute to social media and outreach activity to promote events and membership.
What we are looking for:
- Friendly, approachable, and professional.
- Excellent communication skills with a member-first mindset.
- Able to multitask and maintain accuracy under pressure.
- Highly organised with attention to detail.
- Customer service experience with proven ability to resolve issues calmly and effectively.
It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.
Why Bannatyne?
Becoming a Membership Xperience Assistant at Bannatyne offers a unique opportunity to join the Membership Xperience team to assist in shaping the member journey in one of the UK’s leading health and wellness companies. In this dynamic role, you’ll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you’ll be empowered to make a real impact. Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing. Start your Bannatyne journey to success now!
Member Xperience Assistant in Hastings employer: Bannatyne
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. As a Member Xperience Assistant in Hastings, you will thrive in a vibrant and supportive work culture, with access to comprehensive training, career advancement opportunities, and a range of fantastic perks including free gym membership and discounted spa treatments. Join us to make a meaningful impact on our members' fitness journeys while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Xperience Assistant in Hastings
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your multitasking abilities! In the interview, we might ask how you handle busy situations. Prepare a few scenarios where you successfully juggled multiple tasks without dropping the ball.
✨Tip Number 4
Don’t forget to ask questions! Show us that you’re engaged by asking about the team dynamics or opportunities for personal development. It’s a great way to demonstrate your enthusiasm for the role and the company.
We think you need these skills to ace Member Xperience Assistant in Hastings
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others on their fitness journey, so share any relevant experiences that highlight your friendly and approachable nature.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities we're looking for in a Member Xperience Assistant. Mention your communication skills and ability to multitask, as these are key to thriving in our energetic team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your customer service experience and any relevant knowledge of the fitness industry.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Bannatyne
✨Know the Company
Before your interview, take some time to research Bannatyne and their Membership Xperience team. Understand their values, mission, and what makes them stand out in the health and wellness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Member Xperience Assistant, you'll be interacting with members daily. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlighting these skills will demonstrate that you have the member-first mindset they’re looking for.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle complaints or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the interview. Remember, clarity and calmness are key!
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.
