Job Title : Front of House Manager
Hours : 32 - 40 hours available
Rate of Pay : £13.50 per hour
Location : Dumfries
Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.
Our Perks
- B‑Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Manager
- Lead, train and motivate the front of house team to provide outstanding customer service.
- Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
- Manage staff schedules, ensuring adequate coverage at all times.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Ensure that all members and guests are greeted warmly and assisted promptly.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and ensure the front of house area is always clean and organised.
- Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organise and participate in member events and activities to foster a sense of community.
- Assist with budgeting and financial planning for the front of house operations.
- Promote club programs, services, and events to members and guests.
What we are looking for
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organisational and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
We offer competitive compensation, opportunities for professional development and a supportive team culture.
If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!
