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- Tasks: Lead and motivate the front of house team to deliver outstanding customer service.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Be part of a supportive team culture with great career development opportunities.
- Why this job: Make a real impact by enhancing member experiences in a vibrant environment.
- Qualifications: Previous supervisory experience in customer service or hospitality is essential.
Job Title: Front of House Manager
Hours: 40 hours per week
Rate of Pay: ÂŁ13.40 per hour
Location: Stepps
Perks
- B‑Fed: complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave, increasing with tenure
- Free gym membership
- Complimentary gym membership for another person after 2 years of service
- Discounted spa treatments: 30%
- Discounted spa goods: 20% ELEMIS products
- Discounted meals and beverages: 50% cafe/bar
- Career & personal development training
- Mental Health, Well‑Being and EAP services
- Length of service awards
- Staff awards and bonuses
- Discounted entertainment and shopping
Responsibilities
- Lead, train and motivate the front of house team to deliver outstanding customer service
- Perform Duty Manager duties such as key holder, unlocking/locking the building if the DM is closing/opening, and assist with crisis management
- Manage staff schedules, ensuring adequate coverage at all times
- Conduct regular performance reviews and provide ongoing coaching and support to team members
- Ensure members and guests are greeted warmly and assisted promptly
- Handle customer inquiries, concerns and complaints efficiently and professionally
- Create a welcoming environment and keep the front of house area clean and organised
- Oversee daily front‑desk operations: managing bookings, processing payments and maintaining accurate records
- Monitor and manage front‑house supplies and inventory with revenue targets
- Ensure compliance with health and safety regulations and company policies
- Develop and implement strategies to enhance member engagement and satisfaction
- Organise and participate in member events and activities to foster a sense of community
- Assist with budgeting and financial planning for front‑house operations
- Promote club programmes, services and events to members and guests
- Work flexible hours, including weekends and holidays; hours may start at 5:30 am and finish at 10:30 pm
Qualifications
- Previous experience in a supervisory or managerial role within a customer‑service or hospitality environment
- Strong leadership and team‑management abilities
- Excellent communication and interpersonal skills
- Exceptional customer‑service skills with a focus on creating positive experiences
- Good organisational and multitasking abilities
- Ability to establish rapport, build trust and demonstrate credibility
- Basic financial acumen and experience with budgeting and reporting
- Desirable: proficiency in using computer systems and software, including CRM systems
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Front of House Manager employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and hospitality industry. You never know who might have a lead on a Front of House Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm for customer service shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Bannatyne family.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight your previous experience in customer service and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Show Off Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for someone dynamic and enthusiastic, so share a bit about what makes you tick and why you’re passionate about providing exceptional service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Bannatyne
✨Know the Company Inside Out
Before your interview, take some time to research Bannatyne. Understand their values, mission, and what makes them a leader in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to create a positive environment and how you can bring that to Bannatyne.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer inquiries and complaints. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your exceptional customer service skills and your focus on creating positive experiences.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, member engagement strategies, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.